Cieara Lipford
Maple Heights
Summary
With a proven track record at Lorian Correctional Institution, I excel in maintaining safety and security through expert inmate supervision and crisis management. My adeptness in de-escalation techniques and emergency response, coupled with a commitment to mentorship and staff management, showcases my ability to handle high-stress situations while fostering a positive environment.
Correctional Officer offers Number-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Lorian Correctional Institution
11.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Patient Service Representative
Metro Health Hospital
05.2022 - 11.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Insurance Agent
Progressive
07.2018 - 05.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Home Health Caregiver
Direct Care
01.2014 - 01.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
Patient Registration Representative
Cleveland Clinic
06.2014 - 01.2018
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband seizure
- Self-defense techniques
- Security procedures
- Safety
- Trained in defensive tactics
- Stress tolerance
- Relationship building and management
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Observation techniques
- Mentorship
- Staff management
- Crisis intervention training
- Booking procedures
- File and record maintenance
- Records management
- Patrol procedures
- Regulation compliance
- Occupational hazards and safety precautions
- Problem-solving
- Decision-making
- Safety and security
- Written communication
- Excellent communication
Timeline
Correctional Officer
Lorian Correctional Institution
11.2023 - Current
Patient Service Representative
Metro Health Hospital
05.2022 - 11.2023
Insurance Agent
Progressive
07.2018 - 05.2022
Patient Registration Representative
Cleveland Clinic
06.2014 - 01.2018
Home Health Caregiver
Direct Care
01.2014 - 01.2022
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