Christine Mays

Orlando

Summary

Seasoned travel and tourism professional with nearly a decade of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their dreams of traveling the world.

Overview

years of professional experience

Work History

Account Specialist

Staples

08.2021 - Current

Prepare and process quotes, orders, and shipping arrangements.
Fully communicate with customers and vendors to follow up promptly with request.
Collaborate with sales representatives, production staff, suppliers, and customers on custom projects including technical specifications and deadlines.
Advise customers on best strategies to achieve their desired outcomes.

Recruitment Specialist/ Villa Concierge

World Travel Holdings

11.2012 - 03.2020

Conducted webinar and classroom-based training for all new hire trainees by accurately presenting information to students in a virtual environment
Skilled with both company and cruise line's reservation systems.
Provide Quality Assurance checks for all reservations to ensure accuracy, and timely payment processing.
Focused on guest relations to create customer loyalty while coordinating all aspects of guest's travel including arranging airport transfers, grocery stocking & meal planning, as well as activities and adventures.
Primary focus on Caribbean islands, Mexico, USVI, and Costa Rica.

Education

Bachelor of Arts - Sociology

Grand Valley State University

Allendale, MI

Skills

Foreign country regulations
Reservations booking
MS Office Suite
Proficient in Excel

International and domestic travel
Time management
Organization and attention to detail
Passion to provider the best travel experience possible

Profession Relevant Skills

Excellent customer service skills that ensure client satisfaction with vacation packages and travel itineraries.
Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
Easily communicate with contacts in countries where English isn't the primary language.
Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.
Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions.

Hobbies and Interests

I love to travel nationally and internationally. My favorite place that I've been abroad is Puerto Vallarta, Mexico.

Currently I live in Florida and, for the last few years, I have been kayaking, paddle boarding, and camping all over the state. I enjoy finding new places that I haven't explored yet and make every effort to minimize my carbon footprint. I participate in conservation efforts across the state's waterways to ensure the beauty can be enjoyed for years to come.

If weather keeps me home, I enjoy wire wrapping. I make rings, bracelets, and have begun to mix the wire with acrylic canvas art.

Timeline