Summary
Overview
Work History
Education
Skills
Timeline
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Ciel Zaldivar

San Francisco,CA

Summary

Resourceful Bar Lead known for high productivity and efficient task completion. Possess specialized skills in inventory management, cocktail creation, and customer service excellence. Excel in leadership, communication, and problem-solving to ensure seamless bar operations and superior guest experiences.

Overview

8
8
years of professional experience

Work History

Bar Lead

Future Bars
San Francisco, CA
08.2023 - Current
  • Managed inventory levels, ordering supplies as needed to maintain optimal stock levels.
  • Supervised daily operations of the bar area.
  • Assisted in hiring, training, and scheduling of bar staff.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Effectively multitasked within fast-paced environment.
  • Resolved guest complaints and communicated effectively to maintain complete customer satisfaction.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Bar & Restaurant Manager, Mixologist

ROOH SF
San Francisco
02.2023 - 07.2023
  • Revamped bar operations by establishing efficient cleaning and operating protocols, while introducing an enticing selection of cocktails and mocktails
  • Collaborated with spirit and beer representatives on a biweekly basis to maintain stock levels, ensuring our inventory consistently aligned with the preferences of our customers.
  • Led a bar program in a trendy upscale restaurant catered to Indian Progressive cuisine, incorporating classic flavors from India into our drink menu
  • Crafted unique and innovative cocktails for regular patrons and special events, contributing to an enhanced drinking experience
  • Utilized Google Spreadsheets to efficiently manage tasks such as bar inventory control, monitoring monthly KPI performance metrics, creating and updating bar recipes, and processing weekly invoices.

Bar Manager, Mixologist

Palette Tea House
San Francisco
08.2021 - 02.2023
  • Managed a lucrative bar program at a popular dim sum restaurant located in a high-traffic tourist area
  • Successfully led a team of bartenders and barbacks in implementing CDC-recommended guidelines for reopening the restaurant during Covid times
  • Curated and refined a selection of cocktails, mocktails, and other beverages for the bar menu. Effectively managed a separate seasonal drinks menu in alignment with specific holidays.
  • Managed monthly inventory and reordering of spirits, liqueurs, beer, and non-alcoholic beverages, along with other essential bar supplies.
  • Built strong rapport with customers, demonstrating quick problem-solving skills to address their concerns and ensure a satisfactory experience
  • Developed and maintained strong connections with various distribution companies by organizing distributor-sponsored promotions/events and hosting company dinners at Palette.

Bartender, Server

Red Robin
Arcadia/San Dimas
02.2016 - 07.2021
  • Engaged in small talk & jokes with clientele to build rapport and ensure they became repeat customers
  • Took food orders at the bar and recommended beverage pairings to go with their meals, which boosted spending by an average of $15 per customer
  • Well-versed in disassembling bar machinery for the use of cleaning and maintenance at night, and putting it all back together in the morning
  • Capable of calmly handling a weekend rush at a large-sized bar

Education

Performing Arts

Pasadena City College
Pasadena
05.2020

Skills

  • Bartending expertise
  • Quality Control Analysis
  • Staff Leadership
  • Menu development
  • Employee Training
  • Basic accounting
  • Promotional Events
  • Scheduling Staff

Timeline

Bar Lead

Future Bars
08.2023 - Current

Bar & Restaurant Manager, Mixologist

ROOH SF
02.2023 - 07.2023

Bar Manager, Mixologist

Palette Tea House
08.2021 - 02.2023

Bartender, Server

Red Robin
02.2016 - 07.2021

Performing Arts

Pasadena City College

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Ciel Zaldivar