Cielle Cloutier
Lisbon,Me
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Multiple years experience in healthcare and customer service.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Central Maine Health Care
08.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Patient Safety Attendant
Central Maine Health Care
03.2022 - 08.2023
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
Customer Service Manager
Coastal Bait Inc.
04.2017 - 03.2022
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Shift Manager/Key Holder
Wendy's
08.2010 - 04.2017
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
Education
Associate of Arts - Behavorial Health
Central Maine Community College
Auburn, ME05.2026
GED -
Portland Adult Education
Portland, Maine06.2011
Skills
- Insurance Verifying
- System Updates
- Onsite Tours
- Appointment Scheduling
- Interpreting Physician Orders
- Patient Greeting
- Document Filing
- HIPAA Compliance
- Payment Collection
- Office Administration
- Conflict Resolution
Timeline
Patient Service Representative
Central Maine Health Care
08.2023 - Current
Patient Safety Attendant
Central Maine Health Care
03.2022 - 08.2023
Customer Service Manager
Coastal Bait Inc.
04.2017 - 03.2022
Shift Manager/Key Holder
Wendy's
08.2010 - 04.2017
Associate of Arts - Behavorial Health
Central Maine Community College
GED -
Portland Adult Education
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