Ciellebeau Kasama
Buffalo,New York
Summary
Dynamic Shift Leader skilled in facilitating employee training and development while ensuring exceptional customer service. Proven ability to evaluate performance metrics and resolve conflicts, driving team productivity and operational success.
Overview
3
3
years of professional experience
Work History
Crew Leader
Tim Hortons
Buffalo, New York
08.2023 - 07.2026
- Executed opening and closing procedures to uphold operational standards and ensure smooth transitions.
- Evaluated employee performance metrics to identify strengths and weaknesses.
- Facilitated order processing for customers, addressing inquiries and resolving complaints to enhance customer satisfaction.
- Maintained cleanliness and organization of workspace and dining area to create a welcoming environment.
Education
High School Diploma -
Cleveland Hill High School
Cheektowaga, NY06-2026
Skills
- Team leadership
- Conflict resolution
- Order processing
- Customer service
- Workspace organization
Timeline
Crew Leader
Tim Hortons
08.2023 - 07.2026
High School Diploma -
Cleveland Hill High School