Cielo Anderson
Long Beach,USA
Summary
Dynamic leader with extensive experience in Financial Services, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Director of Strategy, Governance & Compliance
Fannie Mae
Los Angeles, USA
01.2023 - Current
- Aid in the development and execution of corporate strategy, and related governance planning activities.
• Partnered with key stakeholders to influence strategy development, and benchmark analysis.
• Executed management reporting for Board, Management Committee, Compensation and Human Capital Committee.
• Designed procedures enhancing alignment with internal/external requirements.
• Spearheaded identification and management of ongoing process enhancements.
• Oversee regulatory relationships and facilitate active stakeholder engagement across functions.
• Tracked industry patterns and competitive actions to support informed business moves.
• Led regular departmental meetings to assess progress on strategic initiatives.
• Management, coaching, and development of a team of six.
Director of Third-Party Management
Fannie Mae
Los Angeles, USA
10.2016 - 01.2023
- Created a TPRM framework for vendor partners and seller/servicers in the Digital Validation Services program.
• Spearheaded the Operational Control Risk Assessment (OCRA) tool design for the program.
• Developed and designed key controls for the monitoring framework.
• Perform continuous monitoring and oversight.
• Continued development of performance measures in an agile environment to ensure compliance with requirements.
• Identify, manage, mitigate, and report on emerging risk items.
• Apply Design Thinking methodologies to guide problem-solving.
• Directed talent development for an eight-member team in multiple regions.
Director of Customer Account Mgt
Fannie Mae
Los Angeles, USA
01.2006 - 10.2016
- Managed risk for a portfolio of 1,400 customers including mortgage banks, depository institutions, credit unions, and housing finance agencies.
• Oversaw risk support process, delivering recommendations for operational and credit risk analysis results.
• Negotiated and executed customer contracts.
• Provided thought leadership on risk strategies and guided overall direction on customer challenges.
• Supervised team of nine credit risk analysts across multiple locations.
Director of Project Analyst
Fannie Mae
Los Angeles, USA
11.2011 - 05.2014
- Built a new national shared service function.
• Led and oversaw a team delivering transactional sales assistance, operational solutions, and project execution to regional customers.
• Streamlined processes to enhance service quality and identify new service opportunities.
• Created an onboarding process for new services, designed workflows, and initiated quality control programs to enhance customer service.
• Directed divisional and regional strategic project initiatives.
Director of Business Governance & Chief of Staff to SVP
Fannie Mae
Los Angeles, USA
06.2006 - 11.2011
- Managed governance, operational risk, and compliance for Western Region (WR) customers.
• Developed and implemented governance protocols for enhanced compliance.
• Led national corporate committees to develop strategies, policies, and procedures.
Chief of Staff.
• Oversaw administrative operations for the Regional Senior Vice President.
• Served as liaison between executive management, stakeholders, and external customers.
• Oversaw cross-functional team operations spanning various geographic areas.
• Offered strategic and tactical support to direct reports and project managers.
Senior Manager
Fannie Mae
Los Angeles, USA
11.2005 - 06.2006
- Ensured adherence to deal structures for lenders, investor channels, and all other transactions, in coordination with Operational Risk Management.
• Evaluated credit risk frameworks for compliance with standards.
• Oversaw design, implementation, monitoring, and updates of corporate policies.
• Collaborated with management to address all regulatory mandates and follow-ups.
Senior Credit Risk Manager
Fannie Mae
Los Angeles, USA
07.2002 - 11.2005
- Managed overall credit risk of loan deliveries for a $300 billion customer portfolio, with dual signature authority of $500 million
- Assessed credit risk transactions, analyzed, and assessed customer solutions in compliance with portfolio goals
Executive Vice President
NEIGHBORHOOD TRUST FEDERAL CREDIT UNION (NTFCU)
New York, USA
09.2000 - 05.2002
- Directed operations for two Community Development branches overseeing $7 million in assets.
• Facilitated affordable financial services access to support financial literacy and asset growth among members.
• Reported directly to the President, NTFCU Board, and served as the primary liaison to the Directors of the Parent Company, Credit Where Credit is Due, a community development non-profit.
• Managed a team of five managers and eighteen staff across two locations.
• Maintained adherence to state and federal banking regulations company-wide.
• Directed projects involving strategic planning, resource allocation and financial services.
Bank Examiner/Analyst
FEDERAL RESERVE BANK OF NY
New York, USA
06.1995 - 01.2000
- Conducted thorough analysis of financial data for institutions with assets ranging from $100 million to $63 billion
- Performed comprehensive audits for both domestic and international financial institutions
- Directed comprehensive reviews for financial entities, leading teams of 3 to 12 professionals
- Verified financial reports and conducted audits to maintain regulatory compliance
- Evaluated exposure to market, credit, legal, reputational risks
- Delivered evaluations to senior leadership
- Coordinated with regulatory bodies such as Board of Governors, NYSBD, OTS, and OCC on examination scopes
Education
Design Thinking Certification -
Luma Institute
Dallas, TX01.2020
Executive Leadership & Management -
MIT Sloan School of Management
Massachusetts03.2019
Masters - International Business Finance
Columbia University (SIPA)
New York02.2002
Bachelor of Arts - Economics
Barnard College/Columbia University
New York05.1995
Skills
- Strategic Planning
- Compliance Management
- Comprehensive Risk Assessment
- Business Relationship Management
- Design Thinking
- Effective Solution Development
- Customer-Focused
- Analytical Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option401k matchHealthcare benefitsPaid sick leavePaid time offLanguages
Spanish, Bilingual
Languages
Spanish
Native language
Interests
Meditation
Running
Quote
"True leadership stems from individuality that is honestly and sometimes imperfectly expressed.. Leaders should strive for authenticity over perfection."
Sheryl Sandberg, COO Meta Platforms
Timeline
Director of Strategy, Governance & Compliance
Fannie Mae
01.2023 - Current
Director of Third-Party Management
Fannie Mae
10.2016 - 01.2023
Director of Project Analyst
Fannie Mae
11.2011 - 05.2014
Director of Business Governance & Chief of Staff to SVP
Fannie Mae
06.2006 - 11.2011
Director of Customer Account Mgt
Fannie Mae
01.2006 - 10.2016
Senior Manager
Fannie Mae
11.2005 - 06.2006
Senior Credit Risk Manager
Fannie Mae
07.2002 - 11.2005
Executive Vice President
NEIGHBORHOOD TRUST FEDERAL CREDIT UNION (NTFCU)
09.2000 - 05.2002
Bank Examiner/Analyst
FEDERAL RESERVE BANK OF NY
06.1995 - 01.2000
Design Thinking Certification -
Luma Institute
Executive Leadership & Management -
MIT Sloan School of Management
Masters - International Business Finance
Columbia University (SIPA)
Bachelor of Arts - Economics
Barnard College/Columbia University
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