Overview
Work History
Education
Skills
Timeline
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Cielo Avecilla

Lincoln,CA

Overview

14
14
years of professional experience

Work History

Player Services Supervisor

Sky River Casino
07.2022 - Current
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
  • Enhanced team performance by implementing effective training and coaching strategies.
  • Determined areas in need of improvement and optimized strategies to strengthen performance.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Ensured guest needs were met by collaborating with different departments for swift resolutions.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Rewards Center Supervisor

Thunder Valley Casino Resort
06.2016 - 12.2020
  • I was a Rewards Representative for6 months and got promoted to be a Job coach and started training new team members for the department
  • Since we also handle promoting and selling concert tickets I also train team members for that
  • After working there for almost year, I was promoted again as a Rewards Supervisor
  • Working there was definitely challenging but fun at the same time
  • Greet and welcome all guest approaching the Casino, signing them up for a Rewards card and explaining all the promotions which I really enjoy because I get to meet a lot of people
  • I also handle our Department’s schedule and make sure we have full coverage at the counter
  • As a supervisor my main job is to ensure customers satisfaction through excellent service; respond to customer complaints tactfully and professionally
  • Part of being a supervisor was to have a privilege to interview and hire new team members for our Department

Sales Associate

Walmart
10.2014 - 07.2016
  • This job was my stepping stone in working here in United States
  • I was a sales associate/ stocker at Walmart
  • I most likely worked in all Departments of the store which is why I was recognized as one of the best employees of the year and also because of my excellent customer service skills
  • After a year they started training me as a assistant training supervisor

Hotel Supervisor

Oasis Country Resort
07.2012 - 04.2014
  • Oasis Country Resort was my previous job’s sister company
  • They transferred me and was privilege to be promoted as a permanent Hotel Supervisor
  • We ensure the whole team’s completion of daily tasks assigned to each team member and to all other departments
  • Answering guest inquiries about hotel/ resort services, facilities and hours of operation in a timely manner
  • I worked there for2 years but had to leave because I migrated here in United States

Assistant Hotel Supervisor

Sea and Sky hotel and Restaurant
05.2011 - 07.2012
  • I studied at Sea and Sky College and our school has their own Hotel and Restaurant
  • I was on the job training during my college there and after I graduated, they absorbed and hired me as a Assistant Hotel Supervisor

Education

Bachelor of Science - Hotel and Restaurant Management

Sea and Sky College of La Union
San Fernando, CA
03.2011

Skills

  • Customer service
  • Proficient in Computer Applications
  • Hospitality Management Experience
  • Microsoft Office
  • Sales Performance in Retail Settings
  • Adaptability & flexibility
  • Team Work
  • Problem-solving
  • Steadfast Reliability
  • Recruiting
  • Hotel management experience
  • Scheduling
  • Leadership
  • Front Desk Management

Timeline

Player Services Supervisor

Sky River Casino
07.2022 - Current

Rewards Center Supervisor

Thunder Valley Casino Resort
06.2016 - 12.2020

Sales Associate

Walmart
10.2014 - 07.2016

Hotel Supervisor

Oasis Country Resort
07.2012 - 04.2014

Assistant Hotel Supervisor

Sea and Sky hotel and Restaurant
05.2011 - 07.2012

Bachelor of Science - Hotel and Restaurant Management

Sea and Sky College of La Union

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