Cielo Barajas
Walhalla,SC
Summary
Dynamic and engaging professional with a proven track record at Starbucks, excelling in customer engagement and high-quality beverage preparation. Demonstrated ability to enhance customer satisfaction and loyalty through exceptional service and efficient, friendly interactions. Skilled in cash handling and inventory monitoring, adept at working under pressure, contributing to a positive team environment.(:
Overview
2025
2025
years of professional experience
Work History
Ice Cream Server
Sweet Retreat
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Barista
Starbucks
10.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
Penn Foster Career School
Scranton, PASkills
- Customer engagement
- Customer service
- Patience and empathy
- Cleaning and organization
- Cleaning and sanitizing
- Excellent communication
- Professional appearance
- Working under pressure
- Order taking
Customer service skills
- Cash handling
- Greeting customers
- Dependable and responsible
- Flexible schedule
- Guest service
- Cash register operation
- Work station organization
- Inventory monitoring
- Inventory
- Brand promotion
Languages
Spanish
Full Professional
Sign language
Limited Working
Timeline
Barista
Starbucks
10.2022 - Current
Ice Cream Server
Sweet Retreat
Penn Foster Career School
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