Cielo Cazares
San Diego,CA
Summary
Professional adept at reliably completing job tasks with no supervision. Effective at following work assignments and monitoring cooking equipment while observing optimal food safety procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5+ years of experiene.
Overview
4
4
years of professional experience
Work History
Cosmetology Barber Student
The Alpha Project
10.2023 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair according to customer preferences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Four Points Seaworld
Marriot Hotel
03.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
Machine Operator Assembler
Eastridge Workforce Solutions
09.2021 - 09.2022
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Agent
Frontier Airlines
08.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Cosmetology / Barber - Cosmetology Education
Bellus Academy - National City
National City, CA2024
High School Diploma -
Hoover High School
San Diego, CA06.2019
Skills
- Attention to detail
- Recipe formulation
- Sanitation procedures
- Adaptability
- Quality control
- Production scheduling
- Time management
- Product development
- Training and development
- Performance evaluation
- Decision-making abilities
- Customer service
- Computer literacy
- Sanitation Regulations
- Problem-Solving
- Product Labeling
- Data Documentation
- Punctual and Dependable
- Boarding process efficiency
- Excellent interpersonal skills
- Exceptional communication
- Conflict resolution abilities
- Computer proficiency
Languages
Spanish
Native or Bilingual
Timeline
Cosmetology Barber Student
The Alpha Project
10.2023 - Current
Four Points Seaworld
Marriot Hotel
03.2023 - Current
Machine Operator Assembler
Eastridge Workforce Solutions
09.2021 - 09.2022
Customer Service Agent
Frontier Airlines
08.2019 - 04.2021
Cosmetology / Barber - Cosmetology Education
Bellus Academy - National City
High School Diploma -
Hoover High School
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