Cielo Cervera
Santa Ana,CA
Summary
Organized clerical professional brings a successful background in multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Proficient in a variety of computer systems and software applications, including Microsoft Office and QuickBooks. Excellent communication, interpersonal, and organizational skills with a strong focus on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Silva & Silva
Santa Ana , CA
12.2022 - 05.2024
- Answered questions about company location and hours of operation.
- Monitored front desk traffic to support customer satisfaction.
- Handled a multi-line phone system and promptly transferred calls.
- Maintained lobby organized.
- Received important documentation.
- Organized tax files/accounting/ immigration, etc.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Entered data into the company software system.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Provided assistance with mail distribution, package delivery and pickup services
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
Front Desk Receptionist
Anaheim Indoor Market Place
Anaheim , CA
01.2022 - 09.2022
- Answered questions about company location and hours of operation.
- Monitored front desk traffic to support customer satisfaction.
- Handled a multi-line phone system and promptly transferred calls.
- Maintained lobby organized.
- Received important documentation.
- Organized tax files/accounting/ immigration, etc.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Entered data into the company software system.
- Updated client contact information regularly in order to keep accurate records of communications sent out.
- Provided assistance with mail distribution, package delivery and pickup services
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
Front Desk Receptionist
Sequential Bath
Anaheim , CA
04.2021 - 10.2021
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained cleanliness and organization of public areas and conference rooms.
- Coordinated with other departments to facilitate efficient operations throughout the organization.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Developed strong relationships with vendors to ensure timely delivery of supplies at competitive prices.
Sales Associate
Makeup Addicts
Santa Ana , CA
05.2019 - 07.2019
- Met merchandising standards by keeping store stocked and products faced.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Education
High School Diploma -
Lorin Griset Academy
Santa Ana05-2019
High School Diploma -
Godinez Fundamental
Santa AnaSkills
- Verbal and Written Communication
- Appointment Scheduling
- File Organization
- Cash Handling
- Multi-Line Telephone Systems
- Greet Guests
- Microsoft
- Office Management
- Sorting and Labeling
- Customer Service
- Google Docs
- Mail handling
- Fluent in English and Spanish
References
References available upon request.
Timeline
Front Desk Receptionist
Silva & Silva
12.2022 - 05.2024
Front Desk Receptionist
Anaheim Indoor Market Place
01.2022 - 09.2022
Front Desk Receptionist
Sequential Bath
04.2021 - 10.2021
Sales Associate
Makeup Addicts
05.2019 - 07.2019
High School Diploma -
Lorin Griset Academy
High School Diploma -
Godinez Fundamental
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