Cielo Cisneros
Seaside,USA
Summary
Motivated professional with extensive experience in customer service and property management. Proven ability to manage multiple tasks efficiently while maintaining a focus on delivering excellent service. Dedicated to learning and supporting team goals through effective communication and problem-solving.
Overview
1
1
Language
4
4
years of professional experience
Work History
CYP Youth Program Assistant
Navy Installations Command Naval Support Activity
Monterey, California
04.2026 - Current
- Assisted in implementing age-appropriate educational programs and activities.
- Engaged children in storytelling to enhance their listening skills., sang songs and taught basic skills such as color recognition and counting numbers.
- Provided safe, nurturing and stimulating environment for children.
- Communicated effectively with parents regarding children's progress and needs.
- Engaged with families to provide information about available resources and programs.
- Supported program staff in maintaining accurate records and documentation.
Leasing Agent
LHH Recruitment Solutions
Seaside, USA
09.2025 - 11.2025
- Managed leasing operations for nine properties, encompassing 350 units across Marina, Monterey, and Pacific Grove.
- Handled lead calls, processed move-in paperwork, and updated marketing advertisements to attract and facilitate new tenants.
- Served as a temporary leasing agent during colleague's maternity leave, ensuring continuity of services.
- Conducted property tours to showcase available units and amenities.
- Coordinated move-in procedures, ensuring seamless transitions for tenants and minimizing potential disruptions.
- Inspected vacant units and ensured they were ready for showings.
- Answered calls and resolved inquiries from various parties, utilizing active listening and open-ended questioning to address concerns effectively.
- Provided translation support to coworkers, enhancing communication with diverse clients.
Leasing Consultant
Griffis Blessing
Colorado Springs, USA
12.2024 - 09.2025
- Generated leads and successfully converted prospects into signed leases, consistently exceeding monthly leasing goals.
- Conducted property tours for potential tenants, highlighting key features and amenities to effectively showcase the value of the property.
- Effectively communicated lease terms, policies, and procedures to prospective tenants in a clear and concise manner.
- Provided exceptional customer service to residents, addressing inquiries, resolving issues, and ensuring high satisfaction levels.
- Managed lease agreements, ensuring compliance with company policies and legal standards.
- Utilized CRM software to track leads and follow up on inquiries, maintaining accurate records to enhance prospect engagement.
- Responded to incoming calls about unit availability and pricing, providing timely information to facilitate decision-making.
- Developed marketing strategies to attract prospective residents through online platforms.
- Organized resident events and community activities, fostering a sense of belonging and enhancing tenant satisfaction.
Leasing Consultant
Express Employment Professionals
Colorado Springs, USA
09.2024 - 11.2024
- Executed tours for potential residents, increasing interest and facilitating informed decisions.
- Assisted walk-in visitors with comprehensive information on residency options, ensuring clarity and satisfaction.
- Answered phone calls to address inquiries, providing timely information and support.
- Processed payments and maintained accurate records of transactions.
Property Manager
Peoples Choice Apartments
Colorado Springs, USA
01.2024 - 09.2024
- Leased apartments and executed contracts for new tenants.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted move-ins and move-outs efficiently for over 250 units.
- Managed evictions while ensuring compliance with legal requirements.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Fostered positive tenant relations by proactively addressing concerns and maintaining open communication.
- Mediated conflicts among tenants to uphold satisfaction and community harmony.
- Responded to diverse tenant inquiries regarding plumbing, utilities, and remodels to ensure timely resolutions.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Processed payroll biweekly on the 1st and 15th.
Front Line Cashier
Sam's Club
Colorado, USA
08.2023 - 12.2023
- Operated cash register during peak hours, ensuring swift transactions and enhancing customer satisfaction.
- Resolved customer inquiries promptly, contributing to a positive shopping experience.
- Processed cash and credit transactions, adhering to store policies for accuracy and security.
- Trained new cashiers on register procedures and customer service standards.
- Cross-trained on all front-end responsibilities, assisting at the entrance and front desk.
Cashier/Sales Associate
Carnicería Leonela Grocery store
Colorado Springs, USA
06.2022 - 04.2023
- Processed customer transactions using cash register, ensuring accuracy and speed to enhance customer satisfaction.
- Greeted customers and addressed inquiries, providing information to create a welcoming shopping experience.
- Alternated between cashier and restaurant drive-thru roles to improve service delivery.
- Maintained kitchen cleanliness and assisted with inventory management to support smooth operations.
Education
High school diploma -
Goal High School
Colorado Springs, CO05-2021
Skills
- Property management
- Customer relationship management
- Marketing strategies
- Microsoft Office Suite
- Application processes
- Time management
- Problem solving
- Team collaboration
- Conflict resolution
- Diversity awareness
- Microsoft office
- CRM software utilization
- Marketing strategy
Languages
Spanish
Full Professional
Timeline
CYP Youth Program Assistant
Navy Installations Command Naval Support Activity
04.2026 - Current
Leasing Agent
LHH Recruitment Solutions
09.2025 - 11.2025
Leasing Consultant
Griffis Blessing
12.2024 - 09.2025
Leasing Consultant
Express Employment Professionals
09.2024 - 11.2024
Property Manager
Peoples Choice Apartments
01.2024 - 09.2024
Front Line Cashier
Sam's Club
08.2023 - 12.2023
Cashier/Sales Associate
Carnicería Leonela Grocery store
06.2022 - 04.2023
High school diploma -
Goal High School