Cielo Espejo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level marketing position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Digital Marketing Course
Digital Wealth Academy
11.2023 - Current
- Gained comprehensive knowledge in branding, email marketing, and selling strategies.
- Learned to identify and understand target audiences to effectively tailor marketing efforts.
- Developed skills in creating and managing email marketing campaigns to boost engagement and conversions.
- Acquired expertise in building and promoting brands through social media.
- Enhanced understanding of digital marketing metrics and analytics to measure and improve campaign performance.
Server & Catering
KPacho
01.2023 - 11.2023
- Opened and closed shifts, ensuring the restaurant was ready for service and properly closed down.
- Provided excellent customer service by greeting guests, taking orders using the POS system, and serving food and drinks promptly.
- Offered water and beverages throughout the dining experience, maintaining attentiveness to guests' needs.
- Handled cash and card transactions accurately.
- Assisted in setting up and breaking down catering events, ensuring all details were executed seamlessly.
- Helped set up parties, including arranging tables and decorations.
- Bartended brunch drinks such as mimosas, margaritas, and sangria.
- Cleaned up after parties and events, ensuring all equipment and supplies were put away properly.
- Worked collaboratively with coworkers to ensure smooth operations and efficient service.
Receptionist
Accomplish Realty
03.2022 - 01.2023
- Delivered exceptional customer service by managing all communications via phone, email, and in-person interactions, enhancing client satisfaction and retention.
- Scheduled and coordinated appointments, property showings, and meetings for real estate agents, ensuring optimal time management.
- Performed administrative tasks such as data entry, filing, and preparing correspondence, supporting overall office efficiency.
- Utilized Microsoft Office Suite and real estate software (e.g., MLS systems) for daily operations and marketing efforts.
- Assisted in the preparation and distribution of marketing materials, including brochures and online listings.
- Maintained an organized office environment, ensuring accessibility of documents and supplies.
Server
Bad Habits
08.2021 - 12.2022
- Ensured exceptional customer service by greeting guests, taking orders, and delivering food and drinks in a timely manner.
- Operated POS system efficiently, managing transactions and handling cash and credit card payments.
- Followed opening and closing protocols, maintaining cleanliness and organization in the dining area.
- Interacted with customers to address their needs and resolve any issues, ensuring a 99% customer satisfaction rate.
- Collaborated with kitchen staff and other servers to ensure smooth service operations.
Server
Private Catering Events
05.2021 - 07.2022
- Organized and hosted private catering events, coordinating with clients to ensure their needs were met and events ran smoothly.
- Gathered and prepared food and supplies for each event, ensuring all requirements were fulfilled.
- Maintained a clean and organized work area, adhering to health and safety standards.
- Communicated effectively with coworkers and management to coordinate service and ensure customer satisfaction.
- Prioritized customer satisfaction and business needs, contributing to successful event outcomes.
Group Leader
Jacob A. Riis Settlement
09.2020 - 06.2021
- Constructed and delivered lesson plans for students in first through fourth grade, focusing on reading, writing, and homework assistance.
- Taught students how to develop critical reading and writing skills, fostering academic growth.
- Organized and led educational activities, promoting a positive and engaging learning environment.
- Developed leadership, instructional, and classroom management skills through daily interactions with students.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Sales Representative
Cutco
09.2020 - 12.2020
- Communicated effectively with a diverse customer base to sell Cutco products, achieving high sales targets.
- Independently planned and executed product presentations, demonstrating product benefits and features to potential customers.
- Managed appointments and conducted sales meetings through Zoom, adapting to remote selling environments.
- Developed strong persuasive communication and negotiation skills, contributing to successful sales outcomes.
- Maintained customer relationships and provided post-sale support to ensure customer satisfaction.
Arts Program Participant
Summer Youth Program
05.2020 - 07.2020
- Learned financial management skills, including budgeting and expense tracking.
- Participated in various arts activities and programs, fostering creativity and collaboration.
- Gained proficiency in using Microsoft Excel and Google Docs for project management and documentation.
Tutor
Home Tutoring
07.2018 - 08.2018
- Met with students five days a week to assist with homework and reinforce learning in all subjects.
- Taught reading and math skills, helping students improve their academic performance.
- Developed personalized learning plans to address individual student needs.
- Fostered a supportive and encouraging learning environment to boost student confidence.
Education
Bachelor of Science - Psychology
Queens College
Queens, NY12.2024
Undergraduate Degree -
Hunter College
05.2022
Skills
- Customer Service
- Communication
- Organization
- Sales and Marketing
- Technology Proficiency
- Leadership
- Event Coordination
- Time Management & Organization/POS Systems & Excel
Languages
Spanish
Native or Bilingual
Timeline
Digital Marketing Course
Digital Wealth Academy
11.2023 - Current
Server & Catering
KPacho
01.2023 - 11.2023
Receptionist
Accomplish Realty
03.2022 - 01.2023
Server
Bad Habits
08.2021 - 12.2022
Server
Private Catering Events
05.2021 - 07.2022
Group Leader
Jacob A. Riis Settlement
09.2020 - 06.2021
Sales Representative
Cutco
09.2020 - 12.2020
Arts Program Participant
Summer Youth Program
05.2020 - 07.2020
Tutor
Home Tutoring
07.2018 - 08.2018
Bachelor of Science - Psychology
Queens College
Undergraduate Degree -
Hunter College
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