Cielo Estrada
Lubbock
Summary
Dedicated professional with experience at UMC Hospital, excelling in room sanitation and guest engagement. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Recognized for attention to detail and teamwork, ensuring a welcoming environment and timely service. Committed to health and safety compliance in all tasks.
Overview
4
4
years of professional experience
Work History
Housekeeper
UMC Hospital
11.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 10.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Cashier
Five Guys Burger And Fries
04.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adapted to a flexible schedule for business requirements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Frenship Highschool
Wolfforth, TX05.2022
Skills
- Room sanitation
- Bed making
- Floor cleaning
- Inventory management
- Guest engagement
- Time management
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Health and safety compliance
- Quality assurance
Timeline
Housekeeper
UMC Hospital
11.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 10.2022
Cashier
Five Guys Burger And Fries
04.2021 - 07.2022
Frenship Highschool
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