Cielo Garcia
Miami,FL
Summary
Dependable student with experience in customer service and health care environments. Pursuing a degree in biological sciences with an extensive understanding of professionalism. Industrious and motivated to work independently and as a team player. Goal-oriented individual versed in greeting high volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Guzman Kids Therapy LLC
06.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Associate
The Home Depot
04.2021 - Current
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
Sales Associate
Psycho Bunny
06.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Assistant Manager
Private Business In Beauty
12.2021 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security and handled incidents calmly.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL06.2021
Nursing Assisting Level - CNA
Academy of Health Science
Miami, FL06.2021
Master of Science - Biological Sciences
Florida International University
Miami, FL08.2025
Skills
- Oral communication
- Patient evaluation
- Customer Service
- Team building
- Money Transfer Systems
- Guest Relations
- Sales Trends
- Verbal Communication
- Cash Handling Accuracy
- Cash Register Operation
- Time Management
- Multitasking Strengths
- Money Handling
- Product and Service Sales
Certification
CPR Certified
First Aid Training
Telephone skills
Bi literate
Microsoft Office
Stop the Bleed Training
Knowledgeable in Medical Terminology
CNA Skills
Accomplishments
Board Certified By the State of Florida of Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician
Guzman Kids Therapy LLC
06.2023 - Current
Sales Associate
Psycho Bunny
06.2022 - 05.2023
Assistant Manager
Private Business In Beauty
12.2021 - 06.2022
Associate
The Home Depot
04.2021 - Current
High School Diploma -
Coral Reef Senior High School
Nursing Assisting Level - CNA
Academy of Health Science
Master of Science - Biological Sciences
Florida International University
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