Cielo Gonzalez Alvarez
Houston,TX
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Insurance
11.2023 - 12.2024
- Assisted customers with completing insurance documents to avoid missed information.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Tile Assistant
Tito Gamboa
05.2023 - 08.2023
- Ensured compliance with safety regulations while working with hazardous materials such as adhesives and glues.
- Mixed mortar, plaster, and grout according to standard formulas.
- Completed installations by applying caulk and sealants.
- Applied grout between joints and smoothed every line to achieve clean finish.
- Cleaned excess grout from tile surfaces with damp sponge or cloth.
Education
High School Diploma -
North Forest Highschool
Houston, Texas06-2023
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work efficiently in fast-paced environments
- Team player with collaborative spirit
- Bilingual
- Customer service
Certification
The Microsoft Office Specialist (MOS)
OSHA (30hrs)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Farmers Insurance
11.2023 - 12.2024
Tile Assistant
Tito Gamboa
05.2023 - 08.2023
High School Diploma -
North Forest Highschool
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