Cielo Infante
Seguin,TX
Summary
Reliable and motivated retail associate with seasonal experience supporting the successful launch of a new Hobby Lobby store, including setup, merchandising, and cashier operations. Demonstrated strong communication and customer service skills both in retail and volunteer settings, including encouraging participation and handling difficult interactions during a high school blood drive. Known for being a team player, quick learner, and adaptable under pressure. Committed to creating positive experiences for customers and contributing to efficient team operations. Proven dynamic ability to enhance customer experiences through clear communication and empathy. Recognized for strong work ethic and teamwork, and maintaining an organized environment. Adaptable and committed to excellence in all tasks.
Overview
1
1
year of professional experience
Work History
Cashier/Customer Service
Hobby Lobby
09.2025 - 10.2025
- Hired as a seasonal temporary employee to assist with the setup and launch of a new Hobby Lobby store location.
- Completed orientation on September 1, receiving training in company policies, safety procedures, merchandising standards, and customer service.
- Helped build the store from the ground up, including unloading freight, stocking inventory, organizing shelves, and setting up displays for the grand opening.
- Served as a front-end cashier during and after opening, managing transactions, returns, and customer inquiries with professionalism and accuracy.
- Provided support across departments, maintained a clean and organized environment, and contributed to a smooth and successful store launch.
- Position ended on October 18 due to overstaffing after the opening phase; released as part of seasonal staffing adjustments.
- Processed customer transactions efficiently at point of sale.
- Assisted in maintaining organized and stocked checkout area.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to ensure smooth store operations.
- Supported inventory management by restocking merchandise when needed.
- Adapted quickly to new policies and procedures during training sessions.
- Engaged customers with product knowledge to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Blood Drive Volunteer -HOSA
Seguin Highschool
11.2024 - 02.2025
- Assisted with the check-out and registration process during the school blood drive, ensuring accurate information was collected from all student and staff donors.
- Used strong communication and interpersonal skills to encourage participation, successfully convincing hesitant students to sign up for future donation events.
- Clearly explained donation criteria and eligibility requirements, professionally handling confusion and pushback from students who were ineligible to donate.
- Maintained a calm and respectful demeanor while addressing questions and managing occasional rude or frustrated students, ensuring a positive and organized experience for all participants.
- Assisted in organizing blood donation events, ensuring smooth operations and participant engagement.
- Educated donors on blood donation procedures and safety protocols to enhance their experience.
- Distributed informational materials to promote awareness of the importance of blood donation.
Education
High School Diploma -
Seguin High School
Seguin, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Customer service excellence
- Product restocking
- Refunds and exchanges
- POS system operations
- Clear communication
Timeline
Cashier/Customer Service
Hobby Lobby
09.2025 - 10.2025
Blood Drive Volunteer -HOSA
Seguin Highschool
11.2024 - 02.2025
High School Diploma -
Seguin High School