Cielo Polanco
Chula Vista,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Administrative Assistant
South Bay Primary Medical Group
06.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Associate of Science - Sociology
University of San Diego
San Diego, CA05.2027
High School Diploma -
Mater Dei Catholic High School
Chula Vista, CA05.2023
Skills
- Minute Taking
- Research
- Bookkeeping
- Scheduling
- CPR certified
- Office Administration
- Data Entry
- Bilingual
- Quality Assurance
- Workflow Optimization
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Developed and implemented new receipt and tie method, which resulted in increased company efficiency and productivity.
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
Certification
- CPR Training - 2022
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
South Bay Primary Medical Group
06.2023 - Current
Associate of Science - Sociology
University of San Diego
High School Diploma -
Mater Dei Catholic High School
- CPR Training - 2022
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