Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Cashier

Cielo Sierra

Tucson,AZ

Summary

Dynamic and customer-focused professional with extensive experience, excellent in conflict resolution and inventory management. Proven track record of enhancing customer satisfaction and building loyalty through exceptional service. Skilled in training teams and maintaining operational efficiency, ensuring a safe environment for all.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier

Filiberto’s
06.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Host-Cashier

Casa Valencia
10.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier Manager

Pomos Pizza
12.2023 - 04.2024
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Education

Graduate Certificate - Electrician

Las Artes
Tucson, AZ
06.2024

High School Diploma - Biological Chemist

Universidad Binacional
Nogales Sonora
06.2019

Skills

  • Electrical troubleshooting
  • Equipment maintenance
  • Customer service
  • Time management
  • Safety compliance
  • Team collaboration
  • Problem solving
  • Inventory management
  • Customer assistance
  • Patience and empathy
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Order taking
  • Professionalism and courtesy
  • Conflict resolution
  • Issue resolution
  • ID verification
  • Inventory control
  • Fraud prevention awareness
  • Loss prevention

Certification

AMERICAN RED CROSS CERTIFICATION

(CPR)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host-Cashier

Casa Valencia
10.2024 - 11.2024

Cashier

Filiberto’s
06.2024 - Current

Cashier Manager

Pomos Pizza
12.2023 - 04.2024

Graduate Certificate - Electrician

Las Artes

High School Diploma - Biological Chemist

Universidad Binacional
Cielo Sierra