Cielo Nickoline Graciano
West Valley,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Home Depot
Salt Lake City, UT
05.2024 - 07.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
Inventory Control Quality Assurance/Packer
Amazon
West Jordan, UT
05.2023 - 02.2024
- Conducted daily inventory checks to ensure accuracy of stock levels.
- Participated in physical inventory counts to keep information accurate and current.
- Maintained detailed records of all incoming and outgoing products in the warehouse.
- Assisted in the implementation of new technologies related to inventory control systems.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Inspected incoming materials for damage.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Assembled customer orders from stock and packed items in boxes.
Order Selector
Core-Mark
Salt Lake City, UT
01.2023 - 04.2023
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Inspected product for damages or defects before placing them into containers.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Verified accuracy of orders prior to loading onto delivery trucks.
Customer Service Rep.
Sportsman’s Warehouse
Salt Lake City, UT
10.2020 - 12.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Loan Officer/ Customer Service Rep.
Teleperformance
Salt Lake City, UT
08.2019 - 08.2020
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Verified accuracy of loan documents prior to approval.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Explained various types of loans available to customers and their associated terms and conditions.
Sales Associate
Torrid Fashion Place
Midvale, UT
04.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Assistant Manager
Sonic Drive-In
West Valley City, UT
08.2017 - 06.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Balanced cash drawer, ensured all transactions were accurate, and counted out change for customers.
Education
High School Diploma -
Granger High School
West Valley City05.2019
Education
Salt Lake Community College
Salt Lake City, UTSkills
- Inventory Control
- Order Processing
- Customer Needs Assessment
- Payment Processing
- Listening Skills
- Complaint resolution
- Data Collection
- Product Knowledge
- Account updating
- Inbound and Outbound Calling
- Data Entry
- Microsoft Excel
- Escalation management
- Service standard compliance
- Call Center Operations
- Retail sales customer service
- Microsoft Office Suite
- Banking operations support
- Microsoft Outlook
- Refunds processing
- Conflict Resolution
- Quality Control
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Sales Associate
The Home Depot
05.2024 - 07.2024
Inventory Control Quality Assurance/Packer
Amazon
05.2023 - 02.2024
Order Selector
Core-Mark
01.2023 - 04.2023
Customer Service Rep.
Sportsman’s Warehouse
10.2020 - 12.2022
Loan Officer/ Customer Service Rep.
Teleperformance
08.2019 - 08.2020
Sales Associate
Torrid Fashion Place
04.2019 - 12.2019
Assistant Manager
Sonic Drive-In
08.2017 - 06.2019
High School Diploma -
Granger High School
Education
Salt Lake Community College
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