Ciera Andrus
DeSoto,TX
Summary
Hospitality Management with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Specializing in luxury hospitality, working with ultra high net worth clientele for all their luxury lifestyle and concierges needs.
Overview
11
11
years of professional experience
Work History
General Manager Of Food And Beverage
Levy Restaurants At American Airlines Center
08.2021 - Current
- Oversees concessions and premium operations in the arena
- Manages over 200 team members in various locations in the arena
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Ensures great guest service and delivery of hospitality standards by holding team accountability to steps of service, maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
- Trains and conveys brand clarity through menu, wine, and beverage knowledge
- Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement and maintaining appropriate staffing levels per business needs
- Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements
- Engages in the financial goals of the operation and makes sure budget guidelines are met
- Traveling as a support manager to sister properties when needed.
President of Hospitality
GWE Luxury Lifestyle Management And Concierges
09.2018 - Current
- Tourism
- Luxury Lifestyle Management and Concierge Services
- High Net Worth Clientele
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Maintaining Social calendars for clients' personal lifestyles
- Providing 24 concierge services to guests primarily in the DFW, and surrounding areas
- Creating travel itineraries, and booking guest accommodations based on their specific needs
- Staying current events and hospitality trends in the DFW through networking, building and maintaining relationships with clients and partnerships in the community
- Negotiating on spaces and appearances by VIP clients
- Create and follow proposed budgets in preparation to travel
- Serve as a lesion for clients as necessary.
Operations Manager
Le Meridian Hotels & Resorts
05.2021 - 08.2021
- Overseeing hotel operations including but not limited to front office, food and beverage, housekeeping, and banquets
- Attend regular forecast and budget meetings to ensure outlets are on track
- Train and develop new hires in the building about the standards and culture
- Fill in at necessary departments in the absence of management
- Cover days off for members of management.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
Front Office Manager
AC & Residence Inn Dual Property
10.2020 - 05.2021
- Serving as the M.O.D
- Over a dual property, overseeing front desk, housekeeping, food and beverage, and banquet operations
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, night auditors, and supervisors
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Upselling guest rooms and driving revenue for the hotel
- Accurately manage and operate the Fosse system at the front office, including all daily transactions.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Operations Manager
Westin Hotels & Resorts
02.2020 - 09.2020
- Oversee the daily operations of the hotel, to include front desk, housekeeping, food and beverage, and banquets operations
- Serving as the morning M.O.D on property, and assisting management with training, evaluating, counseling, disciplining, motivating and coaching associates
- Complete designated cashier and closing reports in the computer system
- Upselling guest rooms and driving revenue for the hotel
- Accurately manage and operate the Lightspeed and Delphi system at the front office including all transactions
- Run and complete daily checks and reports, ensure that all billing is properly closed.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
B & F Manager
W Hotels & Resorts
04.2018 - 01.2020
- Responsible for the daily operations of the food and beverage outlets including the restaurant, the lobby bar, the pool bar, room service, and banquets
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Doing the new hire training outline
- Assisting with forecasting, scheduling, inventory, payroll, labor, and P&L
- Acting as the manager on duty for the property
- Assisting other outlets such as the welcome office and whatever whenever
- Conducting random audits in outlets for quality check.
Event Manager
Norris Conference Centers
11.2016 - 03.2018
- Conducted short- and long-term planning and management for events and sales
- Developed and recommended the budget, marketing plans, and objectives and managed within those approved plans
- Maintained or exceeded budgeted sales and profits in all event areas
- Recommended, developed, and implemented effective marketing plans for generating event revenues
- Evaluated each piece of event business to ensure business could be properly serviced
- Assembled creative and innovative event attractions based on internal capabilities or outsources to qualified vendors
- Trained, supervised, and worked with event staff, to solicit and book banquet and catering functions, as well as the planning, merchandising and execution of the functions
- Lead event team to build long-term, value-based customer relationships that enable achievement of sales objectives
- Administered all phases of the event department, including but not limited to sales, planning, marketing, servicing, and administrative procedures
- Coached and counseled employees to reflect company service standards and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics of events planning, event booking, and event promotions.
Substitute Cafeteria Manager
Tulsa Public Schools
08.2013 - 05.2016
- Addressed any concerns or complaints from students, parents, or staff regarding cafeteria services promptly and professionally.
- Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
- Developed schedules for staff members, optimizing labor hours and maintaining adequate coverage during peak times.
- Maintained a safe, orderly, and inviting cafeteria environment by upholding strict standards for cleanliness, organization, and decorum among both staff and students.
- Implemented new menu items, addressing student preferences and nutritional requirements.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Monitored food consumption trends among students, making necessary adjustments to menu planning to maintain satisfaction levels.
- Reduced food waste by implementing inventory management practices and adjusting portion sizes.
- Ensured a clean and sanitary environment by establishing routines for cleaning duties and enforcing strict hygiene standards.
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Maximized quality assurance by completing frequent line checks.
Skills
- Vendor Negotiations
- Profit and Loss
- Menu Planning
- Client Account Management
- Risk Management
- Food Preparation and Safety
- Labor Cost Controls
- Project Planning
- Program Development
- Safety Assurance
- Staff Development
- Product Costing
- Verbal and Written Communication
- Employee Scheduling
- Staff Training
- Supervision and Training
- Multimillion-Dollar P&L Management
- Cross-Cultural Communications
- Coaching and Mentoring
- Matrix Management
- Performance Improvement
- Networking Abilities
- Troubleshooting Expertise
- Training and Development
- Staffing
- Marketing
- Operations Oversight
- Operations Management
- Relationship Building
- Event Planning
- Reservations Management
- Transportation Coordination
- Social media networking
- Travel Coordination
- Guest Relations
- Hospitality
- Guest experiences
- Celebrity Guest Support
Timeline
General Manager Of Food And Beverage
Levy Restaurants At American Airlines Center
08.2021 - Current
Operations Manager
Le Meridian Hotels & Resorts
05.2021 - 08.2021
Front Office Manager
AC & Residence Inn Dual Property
10.2020 - 05.2021
Operations Manager
Westin Hotels & Resorts
02.2020 - 09.2020
President of Hospitality
GWE Luxury Lifestyle Management And Concierges
09.2018 - Current
B & F Manager
W Hotels & Resorts
04.2018 - 01.2020
Event Manager
Norris Conference Centers
11.2016 - 03.2018
Substitute Cafeteria Manager
Tulsa Public Schools
08.2013 - 05.2016