Summary
Overview
Work History
Education
Skills
Timeline
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Ciera Balinski

Ciera Balinski

Buckeye,AZ

Summary

Experienced and knowledgeable professional with a proven track record in risk and compliance. Skilled in making intelligent decisions that drive organizational success. Possessing a strong hands on learning background and the ability to thrive in high-pressure environments. Dedicated to ensuring compliance with regulations and implementing effective risk management strategies. Adept at analyzing complex situations and developing innovative solutions.

Overview

9
9
years of professional experience

Work History

Risk and Compliance Specialist II

Uber Technologies, Corporate Office
01.2024 - Current
  • Customer Service Excellence: Delivered exceptional customer service through administrative processing, chat support, and outbound calls, while maintaining high interpersonal skills and integrity.
  • System Mastery: Learned and mastered various systems utilized in the workplace, demonstrating adaptability and technical proficiency.
  • Effective Communication: Communicated swiftly and effectively with internal Uber team members as required, facilitating smooth operations.
  • Process Expertise: Became proficient in operational processes, contributing to sophisticated problem-solving and process improvements. Specifically within Uber Health Ques.
  • Task Management: Followed process guides to complete tasks and provide support for crucial initiatives, ensuring adherence to established procedures.
  • Fraud Investigation: Investigated instances of fraud and took appropriate actions to address and resolve issues.
  • Outbound Campaigns: Conducted outbound call campaigns and supported supply initiatives aimed at encouraging earners to become active on the platform.
  • Documentation Projects: Undertook projects to update and audit partner documentation, ensuring accuracy and compliance.

Senior Account Specialist

Discover Bank
05.2023 - 01.2024
  • Fraud Detection: Identified fraudulent activities by conducting in-depth investigations and analyzing transactional data.
  • Fraud Prevention Collaboration: Worked with cross-functional teams to develop and implement comprehensive fraud prevention strategies.
  • Law Enforcement Coordination: Collaborated with law enforcement agencies during investigations, facilitating the pursuit and apprehension of suspects.
  • Account Monitoring: Reviewed customer accounts for unusual activities or patterns, flagging potential fraud risks for further investigation.
  • Regulatory Expertise: Served as a subject matter expert on regulatory compliance related to fraud and risk management.
  • Workflow Optimization: Enhanced internal workflows to improve communication and efficiency between departments and account teams.
  • Team Mentorship: Guided and mentored junior team members, fostering a collaborative environment and promoting professional development.
  • Issue Resolution: Quickly resolved escalated issues, maintaining positive client relationships while protecting company interests.
  • Business Development: Partnered with sales teams to explore and capitalize on new business opportunities within existing accounts, contributing to increased revenue.
  • Risk Mitigation: Identified and addressed potential risks within accounts, implementing preventive measures to minimize negative impacts on operations.

Ophthalmic Technician

Eye Tech Eyes
10.2020 - 04.2021
  • Patient Chart Review: Verified completeness and accuracy of patient charts to ensure reliable medical records.
  • Testing and Examination: Performed necessary tests based on the type of exam, patient complaints, and medical history.
  • Patient Communication: Managed patient messages via the patient portal and processed prior authorizations for medications.
  • E-Prescribing: Utilized e-prescribing systems to refill medications and ensured timely transmission.
  • Vital Signs and Documentation: Recorded patients' vital signs, documented physician's notes, and updated medical condition changes.
  • HIPAA Compliance: Received extensive training in HIPAA regulations to ensure proper handling of sensitive patient information.
  • Software Proficiency: Skilled in Crystal PM and accurate billing using ICD-10 codes.
  • Scribing and Data Entry: Acted as a scribe during patient examinations, entering data into electronic medical records and managing patient flow.
  • Ocular and Systemic History: Collected and accurately recorded ocular and systemic history, including visual acuity measurements.
  • Diagnostic Testing: Performed lensometry, refractometry, tonometry, muscle balance testing, pupil assessment, anterior chamber evaluation, confrontation visual fields, and gross external exams.
  • Diagnostic Administration: Administered diagnostic tests such as Visual Fields, Mac OCT, and ON OCT.
  • Medication Administration: Administered topical ophthalmic or oral medications under physician direction.
  • Procedure Assistance: Assisted with procedures, including obtaining informed consent, and managed setup and cleanup.
  • Patient Education: Provided patient education on procedures and health management.
  • Exam Room Maintenance: Maintained cleanliness and orderliness of exam rooms throughout the workday.
  • Compliance: Adhered to all practice procedures, protocols, and State and Federal regulations.

Retail Manager

Luxottica
09.2015 - 04.2018
  • Managed High-Volume Operations: Oversaw a high-traffic LensCrafters location generating $2.5 million annually, consistently surpassing sales targets.
  • Enhanced Store Presentation: Maintained cleanliness standards and designed visually appealing displays to effectively showcase products.
  • Optimized Daily Operations: Implemented daily procedures to ensure the store was clean, well-stocked, and organized.
  • Boosted Customer Satisfaction: Enhanced customer experience through proactive engagement, attentive service, and efficient problem resolution.
  • Employee Coaching and Training: Provided training and coaching on sales techniques, complex issues, and managing difficult customers, resulting in improved team performance.
  • Achieved Sales Goals: Surpassed sales objectives by motivating staff and promoting key products.
  • New Employee Onboarding: Trained and integrated new employees smoothly into the team, ensuring quick adaptation.
  • Increased Sales: Applied effective merchandising strategies and optimized store layouts to drive sales growth.
  • Performance Management: Set clear objectives and provided regular progress updates, leading the team to meet monthly performance goals.
  • Prioritized Customer Service: Monitored and improved employee-customer interactions to ensure high standards of service.
  • Developed Training Programs: Created staff training initiatives that enhanced product knowledge and selling skills.
  • Contributed to Company Initiatives: Engaged in regional manager meetings to share best practices and collaborate on strategic planning.
  • Ensured Compliance: Adhered to HIPAA regulations and legal requirements for managing sensitive information, including conducting weekly audits of client charts to ensure ongoing compliance.
  • Project Management: Oversaw and coordinated retail projects, including store remodels, product launches, and promotional events, ensuring timely execution, adherence to budget, and alignment with company objectives.

Education

High school diploma in general studies -

PennFoster Highschool

Licenced Medical Esthetician -

SMI Institute
Peoria AZ

Skills

  • Compliance knowledge
  • Internal Auditing
  • Regulatory knowledge
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Project Management
  • Performance Evaluations
  • Workforce Management
  • Marketing
  • Budget Control
  • Business Development
  • Google Sheets & Excel Expertise
  • Exhibits diligence and accountability

Timeline

Risk and Compliance Specialist II

Uber Technologies, Corporate Office
01.2024 - Current

Senior Account Specialist

Discover Bank
05.2023 - 01.2024

Ophthalmic Technician

Eye Tech Eyes
10.2020 - 04.2021

Retail Manager

Luxottica
09.2015 - 04.2018

High school diploma in general studies -

PennFoster Highschool

Licenced Medical Esthetician -

SMI Institute

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Ciera Balinski