Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Baxley

Skipperville,AL

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Receptionist

SS Gill LLC
Troy, ALABAMA
12.2023 - Current
  • Welcome patients to the facility and assist with the registration sign-in process.
  • Assist in preparing, arranging, and maintaining updated information for the patient registration process.
  • Perform data entry tasks for updating patient information within the system.
  • Answer incoming calls from patients seeking information about services offered by the facility.
  • Respond promptly to all customer inquiries regarding availability or schedule changes.
  • Successfully execute plan and coordination of provider scheduled activities.
  • Maintain referrals/transfer to other facilities to coordinate further patient appointments.

Receptionist

Stat Med Family Medical Clinic
Ozark, ALABAMA
06.2022 - 12.2023
  • Greeted visitors and provided them with assistance.
  • Handled incoming calls and organized mail as part of my clerical responsibilities.
  • Efficiently managed inbound and outbound correspondence through various channels such as faxes, phone calls, and emails.
  • Adapted to various individualized requests.
  • Upheld high standards of cleanliness in the reception area, leaving visitors with a favorable initial experience.
  • Had an excellent attendance record and was always on time for work.
  • Utilized Excel and Word to generate various types of documents.

Shift Leader

Firehouse Subs
Ozark, ALABAMA
02.2021 - 05.2022
  • Managed various types of transactions including credit cards, cash, and gift cards
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

High School Diploma -

George W Long High School
Skipperville, AL
05-2022

Child Development -

George C Wallace Community College - Dothan
Dothan, AL

Skills

  • Customer service
  • Insurance eligibility verification
  • Scheduling
  • Multi-line telephone skills
  • Strategic Planning
  • Time Management
  • Problem-Solving skills
  • Team player
  • Organization skills
  • Verbal and written communication
  • Microsoft Word, Powerpoint, and Excel

Timeline

Receptionist

SS Gill LLC
12.2023 - Current

Receptionist

Stat Med Family Medical Clinic
06.2022 - 12.2023

Shift Leader

Firehouse Subs
02.2021 - 05.2022

High School Diploma -

George W Long High School

Child Development -

George C Wallace Community College - Dothan

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Ciera Baxley