Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Boyd

Delray Beach,FL

Summary

Accomplished Customer Service Professional with proven expertise in cash handling and customer complaint resolution honed at Walgreens and Diabetics Rx Solutions. Excelled in enhancing customer satisfaction through effective communication and quick problem-solving. Demonstrated ability to increase efficiency in transaction processes and merchandise management, contributing to superior guest service and operational success. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated Customer Service with 5+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Walgreens
10.2023 - Current
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Redeemed coupons to discount purchases.

Customer Service Cashier

Valero Gas Station
04.2018 - 08.2023
  • Utilized POS system to handle customer cash and credit card transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Representative

Diabetics Rx Solutions
02.2013 - 04.2015
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

Atlantic High School
Delray Beach, FL
05.2010

Skills

  • Customer Complaint Resolution
  • Product Merchandising
  • Cash Handling
  • Payment Collection
  • Merchandise Restocking
  • Drawer management
  • Customer Service
  • Guest Services
  • Product Knowledge

Timeline

Customer Service Cashier

Walgreens
10.2023 - Current

Customer Service Cashier

Valero Gas Station
04.2018 - 08.2023

Customer Service Representative

Diabetics Rx Solutions
02.2013 - 04.2015

High School Diploma -

Atlantic High School

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Ciera Boyd