Ciera Broberg
South Jordan,UT
Summary
Results-driven Operations Executive with extensive experience leading support organizations to deliver exceptional customer and partner experiences. Proven track record in optimizing back-office operations, implementing scalable processes, and driving efficiency through automation and strategic resource alignment. Skilled in cross-functional leadership, escalation management, and lifecycle support for complex solutions. Adept at building high-performing teams, fostering strong vendor relationships, and leveraging data-driven insights to improve service delivery and operational excellence. Committed to creating seamless workflows that reduce manual intervention and enhance overall customer satisfaction.
Overview
18
18
years of professional experience
12
12
Certifications
Work History
VP Global Back Office Operations
Telarus
Sandy, Utah
09.2019 - Current
- Evaluated employee job performance and motivated staff to improve productivity.
- Optimized load based metrics staff availability and forecasted demands.
- Experience overseeing multiple mergers and aqusititions
- Recruited, trained and developed dynamic support team, supporting all corporate growth and productivity objectives based on the company growing needs.
- Streamlined back office services for clients to promote proper functionality and positive user experience. Documenting processes for both internal and external users.
- Improved operational efficiencies, managing work requests, new orders, pricing, processing,etc.
- Managed daily operations of 134 staff, including supervising multiple team members across US, EMEA,ANZ and Canada
- Spearheaded development, implementation and training of change management among our growing company needs.
- Reviewed established procedures to assess areas in need of improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Director of Partner Support - West Area
Telarus
Sandy, UT
04.2014 - 09.2019
- Recruited and hired qualified candidates to fill open positions.
- Cultivated and maintained lasting relationships with Technology Advisors and Suppliers
- Evaluated performance of sales support staff based on clearly defined metrics to meet departmental milestones and comply with company policies.
- Trained sales support team and offered resources to sharpen skills and discover opportunities for growth.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Mentored and internally promoted successful employees into leadership positions to drive company growth.
- Supervised and trained employees on successful sales support techniques.
- Supported all sales team members to drive growth and development.
Inside Channel Account Manager
Telarus
Sandy, UT
01.2012 - 04.2014
- Achieved sales goals, increasing revenue by over 40% for top accounts in 9 months.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities with historically non active clients.
- Introduced customers to new offerings and updated accounts.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative approach and effectively explaining programs and services available to generate interest.
Business Services Coordinator
Comcast
Sandy, UT
04.2007 - 01.2012
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Managed internal direct sales team orders, processing, installs and escalations
- Managed 3rd partner Channel Sales Team orders, processing, installs and escalations
- Paid National Accounts VAR team on referrals monthly
- Provided daily executive reports on metrics and status
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06-2006
Skills
- Mergers and Aquisitions
- Data-driven
- Compelling leadership skills
- Rapport and relationship building
- Sales Support territory growth
- Sales support process documentation
- Microsoft Office Suite(Excel, Word, Powerpoint)
- Multi-tasker
- Salesforce
- CSG Biller
- Excellent communicator
- Results Driven
Accomplishments
- 2024 Top 100 Utah Women Leaders-Women We Admire
- AOTMP Customer Service Advocate of the year 2022- Industry Vendor Award
- Alliance of Channel Women 2019 Lead Female Channel Leader award. The Alliance of Channel Women’s LEAD Award is presented annually to exceptional female leaders in the technology channel. It celebrates women who are courageous, creative, collaborative, connected and confident in advancing channel careers.
- Telarus 2018 "Rockstar" for working with sales to increase group productivity through morale building exercises, improved training and workflow changes.
- Comcast Top Inbound Sales Professional - May 2010
- Comcast Top Business Services coordinator August 2010 and May 2011
Certification
- Comp Tia Channel Management Course
- CTP- Certified Telecommunications Professional Course
- Negotiations and Influence Certification- University of Utah
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VP Global Back Office Operations
Telarus
09.2019 - Current
Director of Partner Support - West Area
Telarus
04.2014 - 09.2019
Inside Channel Account Manager
Telarus
01.2012 - 04.2014
Business Services Coordinator
Comcast
04.2007 - 01.2012
High School Diploma -
Copper Hills High School