Ciera Bryant
Chapel Hill,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost Skills performance. Operations management Budgeting Accounts receivable Maintenance Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Site Manager
Extra Space Storage
Concord, NC
05.2020 - 05.2022
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Set up displays and signage to attract customers and boost sales.
- Recorded merchandise levels and frequently purchased products to reorder appropriate amounts.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Oversaw all daily office operations and equipment maintenance.
- Coaching and mentoring.
- Conducted move-out and move-in inspections to determine charges.
- Prepared and processed lease and rental applications using BREEZE.
- Management
- Met with potential tenants to negotiate rent, explain occupancy terms
- Complied with safe operating practices and assessed operational procedures against best practices
Dispatch Supervisor
UPS
Charlotte, NC
05.2020 - 03.2021
- Coordinated drivers with load volume, ensuring that trailers are in correct locations and are loaded or empty as planned
- Confirmed accurate trailer inventory
- Overseen load/tractor planning and assignments, monitored load movement, and tracked condition of equipment
- Review driver hours to ensure regulatory compliance
- Reviewed safety reports
- Verified appropriate driver uniforms and utilization of safe work methods
- Provide feedback and support.
Manager
Specturm
Statesville, NC
04.2019 - 05.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Verified compliance with best business practices throughout organization
- Recruited and hired employees
- Reviewed applications and resumes to support hiring activities
- Developed team communications and information for meetings.
Store Manager
Piercing Pagoda , Signet Jewelers
Concord, NC
10.2010 - 04.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Completed routine store inventories
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching
- Prepared internal and regulatory financial reports, including balance sheets and income statements
- Pierced Ears.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2008
Skills
- Operations Management
- Budgeting
- Logistics
- Recruiting
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Continuous Professional Improvement
- Employee Hiring
- Policy Enforcement
- Employee Coaching and Motivation
Timeline
Site Manager
Extra Space Storage
05.2020 - 05.2022
Dispatch Supervisor
UPS
05.2020 - 03.2021
Manager
Specturm
04.2019 - 05.2020
Store Manager
Piercing Pagoda , Signet Jewelers
10.2010 - 04.2019
High School Diploma -
Sanderson High School
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