Ciera bullock
Summary
Dynamic and results-driven professional with a strong background in security and customer service, notably at Allied Universal Security Services. Proven expertise in crime prevention and incident documentation, complemented by influential leadership and exceptional teamwork. Recognized for enhancing safety and satisfaction through proactive problem-solving and effective communication.
Childcare professional with hands-on experience in creating safe and nurturing environment for children. Strong focus on teamwork and achieving results, ensuring reliability and adaptability to changing needs. Skilled in child supervision, activity planning, and effective communication with both children and parents. Known for fostering positive relationships and maintaining high standards in all tasks.
Overview
9
9
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
01.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
Retail Sales Associate
Burlington
07.2024 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Daycare Assistant
Kids R Kids Learning Academy
03.2023 - 05.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
Cashier Team Lead
Chick-fil-A
04.2020 - 02.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Party Leader
Chuck E Cheese
01.2016 - 12.2018
- Ensured timely setup and breakdown of event spaces while adhering to strict schedules and deadlines.
- Utilized social media platforms strategically for effective promotion of services resulting in increased brand awareness.
- Handled crisis situations professionally; swiftly resolved issues while maintaining positive relationships with clients.
- Recruited trained, and supervised team members to ensure seamless event execution and guest satisfaction.
Education
High School Diploma -
K12
Richmond, TX07-2021
Skills
- Technical Report Writing
- Incident Documentation
- Property patrol
- Crime prevention
- Traffic control
- Fundraising expertise
- Influential leadership
- Customer service
- Teamwork and collaboration
- Flexible schedule
- Positive attitude
- Team leadership
- Problem-solving
- Cash handling
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2025 - Current
Retail Sales Associate
Burlington
07.2024 - 12.2024
Daycare Assistant
Kids R Kids Learning Academy
03.2023 - 05.2024
Cashier Team Lead
Chick-fil-A
04.2020 - 02.2022
Party Leader
Chuck E Cheese
01.2016 - 12.2018
High School Diploma -
K12
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