Ciera Chappell
Atlanta,GA
Summary
Highly motivated and professional Assistant Community Manager with 13 years of experience and 19 years of customer service. Provides high-level support, managing financials and delinquency, calendars, organizing meetings and events, handling confidential documents, and effectively communicating with internal and external stakeholders. Possesses exceptional communication and interpersonal skills, with a proven ability to work independently and as part of a team. Currently seeking a challenging position with a growth-oriented company to enhance expertise and contribute to organizational success.
Overview
20
20
years of professional experience
Work History
Assistant Community Manager
Columbia Residential
01.2023 - Current
- The Assistant Community Manager assists the Community Manager in overseeing the day-to-day operations of an apartment community and performs a variety of duties including, but not limited to, administration, leasing, accounting, bookkeeping, service and resident relations.
- Overseen 542 units. Half Affordable units and the other half were Market rate
- The Assistant Community Manager has primary responsibility for the collection and posting of all income due to the property.
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
Property Manager
Investors Management Company
02.2021 - 12.2022
- Managing a 142 unit Senior Community.
- Responsible for Leasing, marketing, and maintaining positive resident relations of multifamily communities
- Organizing site operations, helps maintain physical assets, as well as maintenance issues
- Fulfilling company policies, rent collections, deposits, evictions, work orders, etc
- Having excellent customer service skills and a positive attitude always
- Monthly reporting, accounting, leasing goals, move ins and move outs.
Special Finance/Internet Sales
BUTLER TOYOTA
02.2019 - 11.2021
- Specialize in assisting customers with challenging credit and/or bankruptcies get financed for vehicles
- Expediting great customer service over the phone and in person
- Handling credit applications and giving information on inventory and directing them in the office to close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Service Representative Il
GEICO
12.2013 - 02.2019
- Outstanding customer service skills and/or experience
- Solid computer, grammar and multi-tasking skills
- Ability to effectively communicate, verbally and in writing
- Ability to work comfortably in a fast paced, high-volume call center environment as well as Working from home(due to Coved) Typing 45 wpm
- And working independently as well as with a team
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Office Manager
Tax Pros & Check Cashing
01.2005 - 12.2011
- Perform basic office duties such as answering multi-line telephone, directing calls and taking messages
- Greet, assist and acknowledge visitors, clients and public, emails and fax
- Responsible for all accounts payable, receivable, and collections
- Possess exceptional presence over the phone Experience with filing/ data entry as required Willingness to assist other supervisors as directed
- Handle mailing distributions and order supplies as necessary
- Produce and compose memos, letters, lists, spreadsheets, etc.
Education
B.S. in Business Administration in Management -
Virginia College
Macon GA04.2018
High school diploma or GED in College prep -
Southwest High School
Macon GA05.2005
Skills
- Office Administration
- Property Management
- TLAC/E-Filing
- Microsoft
- Section8/Fair Housing/Multi-family
- Yardi
- Leasing
- Negotiating
- Marketing
- Record Keeping
- Implementing Document Control
- Leadership
- Customer Service
- Work Ethic
- Time Management
- Problem Resolution
Personal Information
Title: Customer Service Specialist
Timeline
Assistant Community Manager
Columbia Residential
01.2023 - Current
Property Manager
Investors Management Company
02.2021 - 12.2022
Special Finance/Internet Sales
BUTLER TOYOTA
02.2019 - 11.2021
Service Representative Il
GEICO
12.2013 - 02.2019
Office Manager
Tax Pros & Check Cashing
01.2005 - 12.2011
B.S. in Business Administration in Management -
Virginia College
High school diploma or GED in College prep -
Southwest High School
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