Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ciera Cherry

Aurora,CO

Summary

Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in safety and customer service. Skilled at communicating effectively, and always having a positive attitude especially in high stress situation, with dedication to efficiency and service.

Overview

9
9
years of professional experience

Work History

Dock Associate

YRC Freight
01.2023 - 08.2023
  • Participated in training and safety drills to prepare for emergency situations occurring on dock.
  • Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
  • Used correct handling procedures to minimize risk of damage to items.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly..

Designated Responder/Dock Worker

UPS
01.2021 - 01.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Successfully worked in an amazing team responding to radio calls fast, cleaning up hazardous spills, keeping workers safe, while following OSHA regulations.
  • Helped train new employees in safe practices and warehouse procedures.

Assistant Produce Manager

Natural Grocers
03.2020 - 01.2021
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Server

Village Inn Pancake House
01.2018 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collaborated with team members to quickly fill large orders and serve large parties.Increased sales significantly by upselling higher-end products to customers.

Customer Service Representative

Chick Fill A
09.2014 - 01.2018
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.


Education

High School Diploma -

Smoky Hill High School
Aurora, CO
05.2014

Skills

  • Customer Care
  • Public Speaking
  • Service Quality
  • Safety Procedures
  • Critical Thinking
  • Conflict Mediation
  • Hospitality Service Expertise
  • Calm and Professional Under Pressure
  • Embraces Team work

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Trained to know DOT, FAA, OSHA regulations

Timeline

Dock Associate

YRC Freight
01.2023 - 08.2023

Designated Responder/Dock Worker

UPS
01.2021 - 01.2023

Assistant Produce Manager

Natural Grocers
03.2020 - 01.2021

Server

Village Inn Pancake House
01.2018 - 03.2020

Customer Service Representative

Chick Fill A
09.2014 - 01.2018

High School Diploma -

Smoky Hill High School

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Ciera Cherry