Ciera Coates

• Engage clients with gentle activities. Provide companionship clients needs for emotional wellbeing. Maintain a safe, clean, and healthy environment for all clients. Performing Housekeeping task including Changing Bedding And Doing Laundry.
• Developed engaging social activities that enhanced resident well-being and community connection.
• Built strong relationships with clients to deliver emotional support and companionship.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.

• Collaborated with dispatch team to communicate delays and adjust delivery plans as needed.
• Followed all relevant traffic laws and safety regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Navigated routes effectively, optimizing travel time and fuel usage through strategic planning.
• Assisted in training new drivers on best practices for safety and customer service protocols.

• Developed personalized care plans to enhance residents' quality of life.
• Trained new staff on best practices for resident engagement and support techniques.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Recorded status and duties completed in logbooks for management.
• Monitored clients' overall health and well-being and noted significant changes.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Implemented feedback systems to improve resident satisfaction and care outcomes.
• Streamlined communication processes between residents, families, and healthcare providers.
• Educated residents on self-care techniques and wellness strategies, empowering them to take charge of their own health.
• Provided compassionate care, ensuring the emotional well-being of residents during daily interactions.
• Managed conflict resolution among residents in a diplomatic manner, promoting harmony within the community.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique requirements.
• Served as an advocate for resident rights while adhering to ethical standards within the role of Quality of Life Assistant.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Completed regular check-ins and progress report for each client.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Provided compassionate care to residents, ensuring comfort and safety in daily activities.
• Assisted with personal hygiene routines, promoting dignity and respect for each resident.
• Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
• Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
• Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
• Enhanced resident satisfaction by providing compassionate and attentive care.

• Maintained high standards of cleanliness and organization in guest rooms and common areas.
• Conducted thorough inspections to ensure adherence to safety and sanitation protocols.
• Collaborated with team members to optimize cleaning schedules and workflows.
• Trained new staff on proper cleaning techniques and equipment use.
• Responded promptly to guest requests and concerns, ensuring satisfaction during stays.
• Implemented efficiency improvements that enhanced overall housekeeping operations.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Reported damages, maintenance problems, safety issues, and potential hazards to management.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.