Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Ellington

Lakeland

Summary

Adaptable Customer Service Call Center Representative with background in resolving complex customer inquiries. Demonstrated strengths include multitasking, problem-solving, and maintaining patience under pressure. Previous work has involved fostering positive relationships with customers to enhance loyalty and satisfaction, while consistently meeting performance benchmarks in all areas. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Reception /Customer Service Call Center Representative

Watson Clinic
Lakeland
10.2023 - Current
  • Verified account information by consulting relevant databases when necessary.
  • Answered incoming customer calls promptly, providing courteous and professional service.
  • Assisted customers with product inquiries, orders, and complaints in a timely manner.
  • Resolved customer issues by troubleshooting problems over the phone or via email.
  • Maintained confidentiality of sensitive customer information at all times.
  • Adhered to all safety regulations within call center environment.
  • Answered incoming customer inquiries in a timely and professional manner.
  • Actively listened to each customer's inquiry in order to provide an appropriate response in a timely fashion.
  • Ensured all customer questions were answered completely and accurately according to company policies and procedures.

Produce Associate

Publix
Lakeland
02.2023 - 12.2025
  • Assisted in setting up promotional displays in the department.
  • Restocked shelves with new merchandise as it arrived in the storeroom.
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
  • Followed established sanitation guidelines when handling food items according to local health codes.
  • Participated in weekly team meetings to discuss current promotions, sales goals, new products.
  • Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
  • Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
  • Restocked shelves with new merchandise in a timely manner.

Cashier /Shelf Stocker

Walgreens
Lakeland
01.2021 - 12.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier /Shelf Stocker

Bealls Outlet
Venice
06.2020 - 12.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Medical Records Clerk

360 Orthopedics
Sarasota
11.2019 - 05.2020
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Monitored compliance with state and federal regulations regarding release of information.
  • Maintained a secure filing system for confidential documents.
  • Retrieved patient medical records in response to requests from authorized personnel.
  • Scanned paper records into digital format.
  • Verified insurance eligibility prior to releasing protected health information.
  • Entered data into electronic health record systems.
  • Processed incoming medical records requests.
  • Kept department clean, organized and professional.

EDI Department

Practice Works Md
Sarasota
04.2019 - 10.2019
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Service Cashier /Prep Line Cook

Marcos's Pizza
Venice
09.2015 - 04.2019
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Greeted customers and provided friendly customer service.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Complied with all health and safety regulations while performing job duties.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Assisted customers with locating merchandise within the store.
  • Balanced cash drawers at the end of each shift.
  • Maintained accurate records of transactions using the point-of-sale system.

Education

Diploma - Medical Assistance / Basic X-ray Operation

Florida Technical College
Lakeland, FL
08-2025

High School Diploma -

Venice High School
Venice, FL
05-2018

Skills

  • Customer service
  • Attention to detail
  • Patient record management
  • Team collaboration
  • Scheduling appointments
  • Providing customer support
  • Dependable
  • Motivational and Hardworking
  • Seeking opportunities for growth

Timeline

Reception /Customer Service Call Center Representative

Watson Clinic
10.2023 - Current

Produce Associate

Publix
02.2023 - 12.2025

Cashier /Shelf Stocker

Walgreens
01.2021 - 12.2022

Cashier /Shelf Stocker

Bealls Outlet
06.2020 - 12.2020

Medical Records Clerk

360 Orthopedics
11.2019 - 05.2020

EDI Department

Practice Works Md
04.2019 - 10.2019

Customer Service Cashier /Prep Line Cook

Marcos's Pizza
09.2015 - 04.2019

Diploma - Medical Assistance / Basic X-ray Operation

Florida Technical College

High School Diploma -

Venice High School

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Ciera Ellington