Ciera Ford
Hybrid Member Service Agent
Sharpsburg,GA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Meat Cutter
Publix
Newnan, GA
10.2015 - 04.2023
- Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
- Educated customers on meat choices and preparation methods to increase sales.
- Answered customer questions about specific products and cut meats to specifications.
- Weighed, labeled and priced variety of cuts of meat for on-demand selections.
- Arranged cut meat and products in display case for customer viewing and selection.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Inspected and stored meat upon delivery by verifying compliance with company quality standards.
- Disposed of expired meats in accordance with food safety regulations.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
Server
Cracker Barrell Old Country Store
Newnan, GA
07.2017 - 12.2019
- Trained new employees to perform duties.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
Newnan Country Club
Newnan, GA
06.2017 - 07.2017
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and confirmed complete orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared checks, itemizing total meal costs and taxes.
Crew Member
Firehouse Subs
Peachtree City, GA
09.2014 - 06.2016
- Scrubbed and polished counters to remove debris and food.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained current promotional information and items to patrons.
- Presented orders to guests within anticipated service times.
- Took orders from patrons and input selections into store computer system.
- Served food quickly for positive guest experiences.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Packed fast food products in approved containers, cups and bags.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Education
High School Diploma -
Northgate High School
Newnan, GA05.2016
Some College (No Degree) - Business Management
Southern Crescent Technical College
Griffin, GASkills
- Inventory Management
- Quality Inspections
- Cleaning and Sanitizing
- Knife Skills
- Safe Food Handling
- Food Safety
- Customer Service
- Computer Application Knowledge
- Purchasing Stock
- Strong Team Member
- Following Regulations
- Problem-Solving
Timeline
Server
Cracker Barrell Old Country Store
07.2017 - 12.2019
Server
Newnan Country Club
06.2017 - 07.2017
Meat Cutter
Publix
10.2015 - 04.2023
Crew Member
Firehouse Subs
09.2014 - 06.2016
High School Diploma -
Northgate High School
Some College (No Degree) - Business Management
Southern Crescent Technical College
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