Ciera Garrick
Brooklyn,NY
Summary
Dedicated and detail-oriented professional with nearly six years of experience in customer service, case management, and administrative support. Currently pursuing a degree in Forensic Psychology at John Jay College of Criminal Justice. Proven track record of assisting diverse populations, including asylum seekers, through effective case management and client advocacy. Skilled in data entry, organizational tasks, and fostering client relationships. Committed to applying psychological principles to support justice and community welfare.
Overview
7
7
years of professional experience
Work History
Caseworker
Medrite-Special Projects
09.2023 - Current
- Mentored and advocated for migrants, assisting with cultural adjustments and academic challenges.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Ensured accurate and timely reporting of client progress and outcomes.
- Assessed client needs and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
Mail Data Coordinator
Medrite-Special Projects
07.2023 - Current
- Processed and organized incoming mail for distribution to appropriate departments under tight deadlines.
- Tracked packages and updated client information using computer systems.
- Maintained an organized mail room to promote safety and efficiency.
- Verified data accuracy before transcribing and corrected data entry errors.
Paraprofessional
Department Of Education
12.2021 - 12.2023
- Monitored and enforced rules in classroom and common areas, supporting lead teacher.
- Assisted with behavioral interventions and student progress monitoring.
- Supervised students during non-instructional periods to ensure safety.
- Fostered a positive learning environment by building strong rapport with students, parents, and faculty.
PSE Clerk
USPS, United States Postal Service
09.2019 - 11.2021
- Facilitated timely delivery of packages by ensuring proper labeling and placement within sorting bins.
- Maintained accurate records of mail volume processed.
- Trained new staff on USPS procedures and guidelines.
- Assisted customers with special service requests, fostering trust in the USPS brand.
Supervisor
McDonald's
05.2017 - 09.2019
- Applied leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and provided coaching and training.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Bachelor of Arts - Bachelor of Arts in Forensic Psychology (Expected)
John Jay College of Criminal Justice of The City University of New York
New York, NY2025
Associate of Applied Science - Business Administration
Hudson Valley Community College
Troy, NY05.2022
Skills
- Forensic Psychology Principles
- Client Advocacy and Support
- Research and Data Analysis
- Team Leadership and Collaboration
- Verbal and Written Communication
- Customer Relationship Management
- Clerical and Administrative Support
- Critical Thinking and Problem Solving
Volunteer
Volunteer Counselor-Crown Heights Community Outreach Center- January 2023 – Present
- Provided counseling and support to individuals facing mental health challenges.
- Organized community events to promote mental health awareness.
Timeline
Caseworker
Medrite-Special Projects
09.2023 - Current
Mail Data Coordinator
Medrite-Special Projects
07.2023 - Current
Paraprofessional
Department Of Education
12.2021 - 12.2023
PSE Clerk
USPS, United States Postal Service
09.2019 - 11.2021
Supervisor
McDonald's
05.2017 - 09.2019
Bachelor of Arts - Bachelor of Arts in Forensic Psychology (Expected)
John Jay College of Criminal Justice of The City University of New York
Associate of Applied Science - Business Administration
Hudson Valley Community College
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