Ciera Gellani
Dearborn
Summary
I am a hardworking employee who brings top-notch abilities in reception and clerical work. Quick to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
8
8
years of professional experience
Work History
Optometrist Assistant
Henry Ford OptimEyes
03.2024 - Current
- Demonstrated excellent customer service skills by providing quality care to all patients.
- Utilized ophthalmic instruments such as phoropter, retinoscope, auto-refractor, OCT and keratometer and other diagnostic equipment during eye examinations.
- Performed patient intake, including obtaining and entering patient information into electronic health records system.
- Assisted optometrist with vision screenings, eye exams and contact lens fittings.
- Prepared exam rooms for each patient visit and ensured that supplies were adequately stocked.
- Recorded patients' medical history, vital statistics, and information such as test resulted in medical records.
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Medical Receptionist
Henry Ford Allen Park Family Clinic
10.2023 - 01.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phones and answered online patient board messages.
Patient Registration
Corewell Health
08.2021 - 07.2023
- Maintained a positive attitude when dealing with customers and staff members.
- Maintained up-to-date knowledge of regulations related to patient registration.
- Ensured accurate data entry into electronic health records system for patient registration and scheduling.
- Exhibited superior problem solving abilities to resolve complex issues related to patient registration and billing processes.
- Developed and implemented policies, procedures, and standards related to patient registration.
- Assisted with filing documents related to patient registration processes.
- Managed daily workflow tasks associated with patient registration including answering phones and creating accounts in the system.
- Assisted with patient registration and completion of necessary forms, ensuring accurate and complete documentation for each visit.
Behaviour Technician
Gateway Pediatric Therapy
12.2020 - 08.2021
- Provided positive reinforcement strategies to encourage desired behaviors in clients.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Assisted in behavior data collection and behavior log maintenance.
- Collected behavioral data to analyze treatment effects.
- Utilized Applied Behavior Analysis principles while working with clients.
- Demonstrated strong organizational skills to ensure accurate record-keeping of client progress.
- Achieved behavioral and developmental milestones through repetition and reinforcement of communication guidelines.
- Kept patient files confidential and secure from unauthorized access to maintain privacy.
Specimen/Covid Collector
Orchard Laboratories
08.2020 - 12.2020
- Traveled to Allen Park/Southfield doctors offices.
- Collected urine and covid swab test.
- Verified patients demographics.
- Filling out a laboratory requisition.
- Packaging up the urine specimen/covid swabs and sending them out for lab testing.
Medical Receptionist
Pain Management Associate's of Michigan
10.2017 - 07.2020
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Medical Receptionist
Premier Medicine
06.2016 - 12.2016
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Greeted patients and visitors in a friendly manner to ensure a positive experience.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scanned documents into the electronic health record system securely.
- Collected urine specimen and sent them out to the lab.
Education
Diploma -
Riverside Academy West
Dearborn, MI06.2014
Skills
- Problem Solver
- Communication
- Dependable
- Customer Service
- Organization
- Leadership
- Flexibility
- Teamwork
- Adaptability
Additional Information
- Greeting patients
- Wrist banding patient
- Printing out labels
- Collecting insurance cards/ID
- Verifying patient's demographics
- Collecting copay/balances
- Explained to patients their financial responsibilities, payment options, and potential collection procedures imposed on them and other responsible parties
- Registering in ambulances/admissions review
- Obtain consent forms/HIPAA
- EPIC
- Working under the supervision of a BCBA or BCABA
- Teaching skills with one-one therapy with autism and other developmental disabilities in their home, school and community settings
- Worked with five students per week
- Used positive reinforcements techniques to increase child's development
- Created activity plans and instructional materials to help with treatment
- Documented statistical data on child's progress throughout the sessions and entered it into databases
- Improving child's behavior and growth
- Developing positive relationships with children/parents
- Communicating with parents on child's progress
- Traveled to Allen Park/Southfield doctors' offices
- Collected urine and covid swabs test
- Verify patients demographics
- Filing out a laboratory requisition
- Packaging up the urine/covid swabs and sending them out for lab testing
- Greeted each patient with a friendly smile and handed them the desk sheet for easy sign-in.
- Checking patients in and out throughout the day
- Collecting copays/deductibles and recording transactions
- Collecting ID/insurance cards
- Verifying patients' insurance and eligibility
- Answering phone calls/confirming appointments
- Documented patient medical information and insurance information to ensure smooth appointments and payment processing
- Collecting Urine
- Packaging urine/lab requisition
- Obtaining vital signs
- Keeping the desk/lobby area clean
- Followed strict HIPAA guidelines
- Greeting patients and checking them in
- Verifying demographics
- Collecting co-pays/deductibles
- Answering phone calls/scheduling patients appointment
- Checking insurances/verifying eligibility
- Making sure lobby/desk area is clean and organized
- Scanning documents in patients chart
Timeline
Optometrist Assistant
Henry Ford OptimEyes
03.2024 - Current
Medical Receptionist
Henry Ford Allen Park Family Clinic
10.2023 - 01.2024
Patient Registration
Corewell Health
08.2021 - 07.2023
Behaviour Technician
Gateway Pediatric Therapy
12.2020 - 08.2021
Specimen/Covid Collector
Orchard Laboratories
08.2020 - 12.2020
Medical Receptionist
Pain Management Associate's of Michigan
10.2017 - 07.2020
Medical Receptionist
Premier Medicine
06.2016 - 12.2016
Diploma -
Riverside Academy West
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