Ciera Gensel
Summary
Compassionate and dedicated LPN experienced with patient care and medical procedures, ensuring comprehensive support in clinical settings. Utilizes effective communication and organizational skills to enhance patient experience and team coordination. Track record of delivering consistent, compassionate care and maintaining thorough medical documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PCA (personal Care Assistant)
Highland Park Senior Living
07.2024 - 02.2025
- Assisted residents with daily living activities, promoting independence and dignity.
- Maintained cleanliness and safety standards in resident living areas.
- Documented changes in resident conditions to ensure appropriate care adjustments.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Provided companionship and emotional support to enhance residents' quality of life.
- Engaged residents in recreational activities to foster social interaction and engagement.
- Monitored vital signs and reported abnormalities to nursing staff promptly.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
- Worked on the dementia unit & hospice patients
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Cashier
Gerritys Supermarkets
03.2023 - 07.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Assisted in inventory management by restocking shelves and tracking product availability.
- Collaborated with team members to enhance store presentation and organization.
- Educated customers on promotions and loyalty programs, driving engagement and satisfaction.
- Adapted quickly to new procedures, ensuring compliance with company policies and standards.
- Supported training of new cashiers, enhancing team performance and service quality.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive shopping environment through friendly service and engagement.
- Adapted to changing priorities in fast-paced retail setting, maintaining service quality.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Beverage Manager
Smokin Joes Tobacco Shop
02.2021 - 03.2023
- Trained staff on beverage preparation techniques and customer service best practices.
- Managed beverage inventory, ensuring optimal stock levels and product freshness.
- Ordered alcoholic beverages and stock; checking expiration dates; and returns for vendors
- Implemented quality control procedures to maintain beverage standards and consistency.
- ID everyone that came in, no matter how many times they came in
- Gave RAMP certification exams to employee's who qualified to sell alcohol
- Trained staff properly on selling and stocking the beverages
- Coordinated with suppliers to negotiate pricing and secure high-quality ingredients.
- Analyzed sales data to identify trends and adjust product selections accordingly.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Purchased beverage stock and handled all inventory needs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Picker
Chewy Warehouse
01.2019 - 06.2020
- Operated pallet jacks and forklifts to efficiently transport goods within warehouse environment.
- Conducted inventory checks to ensure accuracy and maintain optimal stock levels.
- Collaborated with team members to optimize picking routes for enhanced productivity.
- Trained new staff on safety procedures and best practices for efficient order fulfillment.
- Coordinated with shipping department to ensure timely dispatch of orders to customers.
- Monitored equipment performance, reporting maintenance needs to prevent downtime in operations.
- Managed quality control processes to verify accuracy of picked items against orders.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Customer Service Representative
Kmart, Sears Holding
09.2016 - 01.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on best practices for handling customer interactions and resolving issues.
- Maintained accurate records of customer interactions using CRM software to ensure data integrity.
- Led initiatives to identify process improvements that enhanced operational efficiency and service quality.
- Fostered positive relationships with customers, ensuring repeat business and brand loyalty through exceptional service.
- Maintained the safe on a positive balance
- Counted the cashier's drawers before and end of shift
- Handled and resolved customer issue's/ returns/ exchanges in a timely manor
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
Food Express
04.2013 - 11.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed the safe and always kept it at a positive balance
- Sold lottery
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Data Entry Clerk
House Of Bricks
03.2012 - 08.2013
- Entered and updated data accurately into company databases, ensuring high levels of consistency.
- Verified data integrity by cross-referencing with source documents, minimizing errors and discrepancies.
- Managed electronic filing systems, streamlining document retrieval processes for improved efficiency.
- Assisted in training new staff on data entry protocols and software usage to enhance team performance.
- Conducted regular audits of entered data to identify trends and improve accuracy across operations.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
LPN - Nursing
School of Practical Nursing Wilkes-Barre Area CTC
Wilkes-Barre, PA05-2025
College Prep
Hanover Area Junior/Senior High School
Hanover Township, PA06-2013
Skills
- Personal hygiene assistance/Daily living assistance
- Behavioral management
- Emotional support/Compassionate Care
- Dementia care/ End-of-life care
- Vital signs monitoring/ Infection Control/Diabetes Management/Nutrition monitoring/Medical Terminology/Patient documentation/Specimen collection
- HIPAA compliance
- Emergency response
- Client advocacy/Family support
- CPR certification
- Wound care/Catheter care
- Clinical training
- Patient education
Certification
- CPR certified
- Licensed Practical Nurse
Timeline
PCA (personal Care Assistant)
Highland Park Senior Living
07.2024 - 02.2025
Cashier
Gerritys Supermarkets
03.2023 - 07.2024
Beverage Manager
Smokin Joes Tobacco Shop
02.2021 - 03.2023
Picker
Chewy Warehouse
01.2019 - 06.2020
Customer Service Representative
Kmart, Sears Holding
09.2016 - 01.2019
Cashier
Food Express
04.2013 - 11.2015
Data Entry Clerk
House Of Bricks
03.2012 - 08.2013
LPN - Nursing
School of Practical Nursing Wilkes-Barre Area CTC
College Prep
Hanover Area Junior/Senior High School
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