Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ciera Goodwin

Philadelphia,PA

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

8
8
years of professional experience

Work History

Receptionist

Sev Laser
Philadelphia, Pennsylvania
05.2023 - Current
  • Greeted visitors and provided them with assistance.
  • Assisted with scheduling appointments, verifying client information, and taking payments.
  • Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
  • Kept reception area clean, organized, and stocked with necessary supplies.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Managed front desk operations including phone calls, emails, and other correspondence.
  • Provided clients with information on spa services, packages, and promotions.

Server

Shrimp Basket
Destin, FL
03.2022 - 04.2023
  • Served food and beverages to patrons and immediately remedied any issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Food runner/expo experience.

Assistant Manager/Front Desk Receptionist

Carillon Beach Resort Inn
Panama City Beach, FL
01.2019 - 01.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Processed guest payments for reservations.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.

Childcare Worker

Sequence Gym
Panama City Beach, FL
10.2017 - 07.2018
  • Maintained safe, healthy and comfortable childcare environment.
  • Organized supplies and toys to maintain tidy area.
  • Sanitized toys and tables to maintain clean, safe environment.

Education

High School Diploma -

J.R. Arnold High School
Panama City Beach, FL
05.2018

Some College (No Degree) -

Tallahassee Community College
Tallahassee, FL

Skills

  • Scheduling and Coordinating
  • Complex Problem Solving
  • Microsoft Office
  • Time Management
  • Customer Relations
  • Teamwork and Collaboration

References

Stephanie Rodriguez:

Lead Technician at Sev Laser

(215) 452-6384

glambyalvarez@gmail.com

Carolyn Noonan:

General Manager at Carillon Beach Resort Inn

(850) 686-5930

carolyn@carillonbeachresortinn.com

Danielle Lee:

General Manager at Shrimp Basket

(850) 570-9290

Timeline

Receptionist

Sev Laser
05.2023 - Current

Server

Shrimp Basket
03.2022 - 04.2023

Assistant Manager/Front Desk Receptionist

Carillon Beach Resort Inn
01.2019 - 01.2023

Childcare Worker

Sequence Gym
10.2017 - 07.2018

High School Diploma -

J.R. Arnold High School

Some College (No Degree) -

Tallahassee Community College

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