Ciera Grier
Jacksonville,FL
Summary
Dedicated Customer Service professional with over five years of experience in handling inquiries, resolving complaints, and ensuring customer satisfaction. Skilled in problem-solving, communication, and building strong client relationships. Helpful School Clerk with over 5 years of experience performing clerical activities and addressing the needs of students, parents and staff. Excellent recordkeeping and report generation abilities. Compassionate yet firm with superb written and verbal communication skills. Sociable School Clerk ready for a new position where excellent recordkeeping and verbal communication skills can be fully utilized. Successful at maintaining an efficient filing system and implementing attendance improvement plans. An in-depth understanding of school systems and office management.
Overview
8
8
years of professional experience
Work History
School Office Assistant
Douglas Anderson School of the Arts
10.2023 - Current
- Provided administrative support, completing tasks efficiently and maintaining organized office environment
- Assisted with student enrollment processes and maintained confidential records accurately
- Managed front desk, greeted visitors, and handled over 50 phone calls in school office.
- Assisted in the development of student achievement reports using relevant data to present a clear picture of student progress throughout the academic year.
- Contributed to a positive school culture by collaborating with teachers, administrators, and support staff on various projects and initiatives.
- Supported the school administration with accurate data entry for student enrollment, attendance, and academic performance.
- Covered for front desk associate for daily breaks and planned and unplanned absences.
Mental Health Technician/Certified Nurse Assistant
Baptist Health
08.2021 - 06.2023
- Provide daily care and support to patients with activities of daily living
- Record vital signs and report changes in patient condition to nursing staff
- Collaborate with healthcare team to provide high quality and compassionate care.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported needs of 50+ residents under long-term care.
Sales Associate Supervisor
Ross Stores
03.2016 - 01.2018
- Proficient in operating point-of-sale systems and accurately handling transactions
- Provided exceptional customer service to ensure satisfaction and repeat business
- Collaborated with team members to create engaging displays and promote merchandise.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
- Successfully drove new product lines to increase annual profits by 100%
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL12.2020
Associate of Arts - Psychology
Florida State College At Jacksonville
Jacksonville, FL06.2017
Skills
- Scheduling meetings
- Data entry
- Customer service
- Filing documents
- Microsoft Office
- Organizational skills
- Communication
- Time management
- Email correspondence
- Basic accounting
- Document Preparation
- Filing systems
- Scheduling appointments
- Strong Organization
- Staff Support
- Visitor relations
- Creative Thinking
- Customer Communication
- Data Entry
- Staff Supervision
- Data Entry and 10-Key
Personal Information
Reference: As needed
Timeline
School Office Assistant
Douglas Anderson School of the Arts
10.2023 - Current
Mental Health Technician/Certified Nurse Assistant
Baptist Health
08.2021 - 06.2023
Sales Associate Supervisor
Ross Stores
03.2016 - 01.2018
Bachelor of Arts - Psychology
University of Central Florida
Associate of Arts - Psychology
Florida State College At Jacksonville
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