Ciera Hatcher

Organized waste and recycling services for thousands of retail locations.

Gathered information from landlords and update as needed.

Worked on ad hoc projects and coordinated new store opening services for waste and recycling.

Create projects and new organizational systems.

Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

Fixed technological issues and put in work orders.

Communicated with vendors for the facility.

Answered phones and picked up mail.

Worked on insurance claims for kidney dialysis patients.

Communicated with insurance companies to resolve issues.

Worked on ad hoc projects for claims that had not been paid.

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Training new hires with store policies, cash registers, and customer service.
• Coordinated with management to make sure departments were in compliance.