CIERA HICKS
Atlanta,GA
Summary
Detail-oriented payroll coordinator bringing extensive expertise and successful background to new position with long-term potential and room for advancement. Prepared to offer several years of experience managing payroll operations for up to several employees.
Overview
7
7
years of professional experience
Work History
Payroll Coordinator
Valcourt Exterior BLDG. Services
Atlanta, GA
01.2024 - Current
- Processed weekly payroll for over 500 employees; ensuring accuracy and compliance with federal, state, and local regulations.
- Maintained accurate records of payroll transactions and employee information in the HRIS system.
- Resolved discrepancies between employee wages and tax withholding amounts reported on W-2s.
- Managed payroll taxes and deductions, including 401 contributions, health insurance premiums, garnishments.
- Monitored changes in applicable laws regarding wages and taxation, keeping abreast of any new developments that may affect current payroll operations.
- Assisted with the preparation of biweekly payroll reports for management review.
Claims Representative
Ryder Truck Rental
Alpharetta, GA
11.2021 - 03.2023
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Administrative Assistant
Circa Service
Alpharetta, GA
03.2019 - 07.2021
- Provided administrative support, maintained calendars, scheduled meetings, and prepared charts and graphs for reports.
Administrative Assistant
Future Services
Lawrenceville, GA
05.2017 - 02.2019
- Provided administrative support, responded to incoming calls, maintained calendars, scheduled meetings, and prepared reports and presentations.
Payroll Specialist
Future Services
Lawrenceville, GA
05.2017 - 02.2019
- Maintained database of personnel information, supported office operations, managed payroll records, addressed payroll discrepancies, and assisted with calculations of bonuses.
Education
Bachelor's Degree in Business Administration -
Kennesaw State University
Kennesaw, GA12-2024
Skills
- Analytical Thinking
- Team Leadership
- Organization & Prioritization
- Problem Solving
- Strong Communication
- Decision Making
- Accounting understanding
- Reporting expertise
- Recordkeeping requirements
- Payroll Auditing
- Data entry abilities
- Bi-weekly payroll management
- Process Improvements
Languages
Fluent in American Sign Language
Timeline
Payroll Coordinator
Valcourt Exterior BLDG. Services
01.2024 - Current
Claims Representative
Ryder Truck Rental
11.2021 - 03.2023
Administrative Assistant
Circa Service
03.2019 - 07.2021
Administrative Assistant
Future Services
05.2017 - 02.2019
Payroll Specialist
Future Services
05.2017 - 02.2019
Bachelor's Degree in Business Administration -
Kennesaw State University
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