Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ciera Johns

Ciera Johns

Richmond

Summary

Knowledgeable Certified Clinical Medical Assistant with background in personal care assistance. Efficiently provided compassionate support and care to clients, contributing to their well-being and comfort. Demonstrated reliability and excellent communication skills, ensuring seamless collaboration with healthcare teams and families.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PCA/ Personal Care Aid

Care Advantage
02.2024 - Current
  • Monitored patient health conditions, reporting changes to medical staff promptly.
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Provided compassionate personal care services, enhancing patient comfort and well-being.
  • Advocated for patient needs, ensuring access to necessary resources and support services.

RSM/ Retail Store Manager

Metro By T-Mobile
09.2021 - 01.2024
  • Directed daily store operations, ensuring compliance with company policies and procedures.
  • Implemented promotional strategies that enhanced customer engagement and increased foot traffic.
  • Fostered a positive work environment through effective communication and team collaboration.
  • Coordinated with corporate teams to align store objectives with broader business goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.

Customer Service Representative

DTLR
08.2017 - 06.2019
  • Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
  • Processed transactions accurately, ensuring smooth check-out experiences for customers.
  • Collaborated with team members to streamline communication and improve service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew/ Shift Lead

Burger King
11.2016 - 06.2019
  • Supervised daily operations to ensure team efficiency and optimal customer service.
  • Trained and mentored new crew members on operational procedures and standards.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Monitored food preparation quality to guarantee adherence to company standards.
  • Promoted a positive work environment, leading to increased productivity and better overall performance.

Education

Diploma -

Highland Springs High School
06.2019

Certificate - PCA

Care Advantage
Richmond, VA
02-2024

Certificate - CCMA

NATIONAL HEALTHCAREERS ASSOCIATION
Richmond, VA
09-2025

Certificate - CPR/BLS/AED

AMERICAN HEART ASSOCIATION
Richmond, VA
09-2025

Skills

  • Vital signs monitoring
  • Emergency response
  • Clinical training
  • Medical terminology
  • Patient documentation
  • HIPAA compliance

Certification

  • Care Advantage, PCA (Certification) 03/2024-
  • American Heart Association CPR (Certification) 09/2025-09/2027
  • American Heart Association BLS/ AED (Certification) 09/2025-09/2027
  • Community Workforce Alliance (Certification) 05/2025-09/2025
  • National Healthcareer Association CCMA (License) 09/2025-09/2027

Timeline

PCA/ Personal Care Aid

Care Advantage
02.2024 - Current

RSM/ Retail Store Manager

Metro By T-Mobile
09.2021 - 01.2024

Customer Service Representative

DTLR
08.2017 - 06.2019

Crew/ Shift Lead

Burger King
11.2016 - 06.2019

Diploma -

Highland Springs High School

Certificate - PCA

Care Advantage

Certificate - CCMA

NATIONAL HEALTHCAREERS ASSOCIATION

Certificate - CPR/BLS/AED

AMERICAN HEART ASSOCIATION

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