Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hi, I’m

Ciera Johnson

Savannah,United States

Summary

Highly motivated business administrator with extensive customer service skills and strong work ethics. Outgoing business management professional with a track record of 100% great customer satisfaction rate, improving buying experience and elevating company profile to exceed all expectations with target market.

Overview

6
years of professional experience
1
Certification

Work History

Goddess Awake
Dublin, United States

Entrepreneur
09.2017 - Current

Job overview

  • Obtained key funding to get business moving at early stages
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action
  • Enhanced events which entailed proper budgets, venues, and marketing with network
  • Project coordinated 10 fashion shows and 10 private events which entailed ticket sales, writing contracts for modeling, cast callings and interviews, scheduling practices and release forms
  • Created private events which entailed budgets on food, tickets, reservations, contracts on liabilities, booking artist for performances, ordering in products within proper logistics timeframes, and coordinated modeling photoshoot for starter portfolios
  • Managed and supervised 25 models per event which included male and female youth ages 5-18 years of age; male and female college students 19-25 years of age
  • Managed accounts within seasonal events
  • Coordinated 20 successful events which entailed 40 runway rehearsals.
  • Volunteered within the community on using profits to give back to local orphanages
  • Created 5 successful donating events with over 500 items raised
  • Determined business plan, mission statement and vision.
  • Devised processes to boost long-term business success and increase profit levels.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Mapped income generating strategies to grow revenue.
  • Built business to 5,000 customers in less than 30 days by implementing effective marketing and customer engagement plans.
  • Created and updated company digital presence to enhance VIP Table Service marketing through professional website and optimized social media profiles.
  • Informed bartenders of hookah and alcohol incidents for assistance and remediation.
  • Implemented business strategies by executing agile and compliance , increasing revenue and effectively targeting new markets.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Bottle Servers work.
  • Led business planning, developed market strategy and established direct procurement of products from local vendors.
  • Managed daily operations of Local organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Appraised inventory levels every 14 days and ordered new merchandise to keep quantities well-stocked.
  • Delegated employees daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored over 50 employees' day-to-day activities and made plans to rectify issues resulting in great customer service .
  • Developed and launched loss-prevention program, reducing theft 10 %.
  • Implemented long-term growth initiatives by developing email marketing and agile strategies.
  • Managed 25 team members across 5 departments, resulting in approximate $20,000 increase in annual revenue.
  • Generated and developed leads, using agile technique, networking and social media platform system to acquire new clients.
  • Managed, trained and motivated bartenders s and bottle ladies s to continuously improve knowledge and abilities in hospitality field.
  • Increased sales by $4,000 by establishing goals, overseeing performance and servicing.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Promoted positive customer experience through day-to-day supervision and management of the facility.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Drafted invoices for completed work.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Sourced top-quality candidates to fill key roles.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Eased team transitions and new employee orientation through effective training and development.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

MCCS
Camp Lejeune, United States

Customer Service Associate
07.2020 - 10.2020

Job overview

  • Hours per week: 40
  • Series: 2091 Pay Plan: NF Grade: NF-1
  • Sales Associate (This is a federal job)
  • Duties, Accomplishments and Related Skills:
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Sold various products by explaining unique features and educating customers on proper application
  • Offered product and service consultations and employed upselling techniques
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
  • Compared inventory use against materials planning to verify consistent product availability and adequate production support
  • Reviewed and analyzes supportability planning documents and drafts/recommends availability
  • Top quality customer service
  • Acknowledgeable of technology advancements
  • Maintained proper policies and procedures within performing effective and efficient customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Walmart
Dublin, United States

Customer Service Associate
06.2020 - 07.2020

Job overview

  • Accomplishments and Related Skills:
  • As a sales associate I was in charge with the responsibility of welcoming customers and helping them with locating merchandize within the store
  • I accomplished task such as understanding merchandise arrangement within the facility
  • I enjoyed withstanding interfaces with customers daily and which entailed performing many tasks which include answering questions regarding the store products, services, and policies
  • It was a pleasure helping customers to locate the product category they desire and to make a good choice in selecting the products that meet their need
  • As a sales associate I was able to give updates on items within the Walmart; updates on the type of merchandize, uses, price, product category, product instructions, and arrangement of products
  • This knowledge helped me answer customers’ inquiries and give them quality customer service
  • 3kings lounge
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

3 Kings Lounge
Okinawa

Manager/Event Coordinator
02.2019 - 02.2020

Job overview

  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Recruited and hired top performers to add talent and value to department.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.

Education

University of Maryland Global Campus
Largo, Maryland

Bachelor's Degree from Business Administration
05.2022

University Overview

Graduating with a 3.4 gpa rounded.

Business Institute

Coursework, Licenses and Certifications: Lean Six Sigma White Belt in Hospitality, Aveta
2019

University Overview

Skills

Soft Skills

  • Responsibility
  • Attention to Detail
  • Emotional Intelligence
  • Creativity
  • Organization Skills
  • Teamwork
  • Communication Skills
  • Flexibility
  • Critical Thinking Skills
  • Problem Solving Skills

Hard Skills

  • Computer Software and Application Knowledgeability
  • Design
  • Data Analysis
  • Writing Skills
  • Foreign Languages
  • Negotiation
  • Mathematics
  • Administrative
  • Project Management
  • Marketing

Accomplishments

Accomplishments
  • Collaborated with team of 25 in the development of Fashion Show on Kadena AB.
  • Resolved product issue through consumer testing.
  • Achieved Project Manager by completing VIP Nights with accuracy and efficiency.
  • Achieved good standards by introducing QuickBooks for employees tasks.
  • Supervised team of 50 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Good customer satisfaction through effectively helping with Foreign customers .
  • Documented and resolved delayed transactions which led to 100% customer service satisfaction.

Affiliations

Affiliations
Employer Title Phone Email Tashina Spaulding ( ) Canteen Chief of Veterans Canteen Services GS-14 478-697-9970 Ezzard Charles Norris ( ) Protocol Officer GS-11 (904) 469-2007

Timeline

Customer Service Associate
MCCS
07.2020 - 10.2020
Customer Service Associate
Walmart
06.2020 - 07.2020
Manager/Event Coordinator
3 Kings Lounge
02.2019 - 02.2020
Entrepreneur
Goddess Awake
09.2017 - Current
University of Maryland Global Campus
Bachelor's Degree from Business Administration
Business Institute
Coursework, Licenses and Certifications: Lean Six Sigma White Belt in Hospitality, Aveta

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Ciera Johnson