Ciera Jorge
Seattle,WA
Summary
- I got to become a manager at the age of 19 working for Abercrombie, I got to help out with two locations in our district with being a key holder at Abercrombie in Bellevue, Washington and Hollister in Lynwood, Washington. I was employee of the month of March 2023 At Hollister in Omaha, Nebraska I was employee of the month April 2025
- I helped my trainer at watts basketball at kids camps during winter, spring and summer breaks during high school. I was able to motivate and have great problem solving skills if I saw a child struggling at a drill. I also got to see and experience what was it like working in coaching environments and helped with my communication skills and also planing skills in various situation
- I worked at costco for 3 months before i started school. I got to learn what it was like working in a grocery setting instead of a retail setting. I got to help improve my skills again with problem solving, creativity and also work on costumer satisfaction to help build a relationship with costumers so they can come back to our store.
- With Hollister and Maurices, I have learned to be more professional and enhance more of my skills. I am always flexible and very motivated when it comes to our sales goals. I keep up the costumer interaction so I can build a relationship with costumers.
Overview
7
7
years of professional experience
Work History
Stylist
Maurices
09.2025 - Current
- product knowledge and customer service techniques.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Organized sales area and work station to showcase products and boost sales.
Brand Representative
Hollister
08.2024 - Current
- Analyzed customer feedback to refine product offerings and improve satisfaction levels.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted in organizing events to promote brand awareness and customer engagement.
Front End Associate
Costco
06.2024 - 08.2024
- Assisted customers with product inquiries and ensured optimal shopping experiences.
- Organized merchandise displays to enhance product visibility and accessibility.
- Managed checkout processes efficiently, minimizing customer wait times.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Key Holder
Abercrombie & Fitch
03.2023 - 08.2023
- Learned to lead a team
- Analyzed sales data to identify trends and adjust inventory levels accordingly
- Trained and mentored new team members on operational procedures and customer engagement techniques
- Coordinated opening and closing procedures, including cash handling and security protocols
Brand Representative
Abercrombie & Fitch
07.2022 - 03.2023
- Developed and executed brand promotions to enhance product visibility in retail environments.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Conducted market research to identify trends and inform branding strategies.
- Completed floorsets, filled floor, and rang up customers.
Assistant Trainer
Watts Basketball
03.2019 - 08.2022
- Assisted in developing training programs for youth basketball players.
- Demonstrated effective communication skills while providing feedback to athletes.
- Implemented skill development drills focused on improving fundamental techniques.
Education
No Degree - Psychology
Tacoma Community College
Tacoma, WABachelor of Arts - Psychology
Midland University
Fremont, NE05-2026
Skills
- Positivity
- Time management
- Problem solving
- Creativity
- Communication
- Customer service
- Learner
- Teamwork and collaboration
Involment
- I am currently involved with the Women’s Basketball team at Midland University August 2023 - present
- I was involved with the Women’s Basketball team at Tacoma Community College in Tacoma Washington from September 2022 - March 2023
Languages
English
Native or Bilingual
Timeline
Stylist
Maurices
09.2025 - Current
Brand Representative
Hollister
08.2024 - Current
Front End Associate
Costco
06.2024 - 08.2024
Key Holder
Abercrombie & Fitch
03.2023 - 08.2023
Brand Representative
Abercrombie & Fitch
07.2022 - 03.2023
Assistant Trainer
Watts Basketball
03.2019 - 08.2022
No Degree - Psychology
Tacoma Community College
Bachelor of Arts - Psychology
Midland University