Ciera Lerma
Blue Springs
Summary
Results-oriented professional with extensive experience in merchandising and inventory management. Known for effective problem-solving and relationship-building skills, contributing to enhanced sales and operational success. Committed to leveraging expertise to elevate team performance and drive organizational growth.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Area Manager
Anderson Merchandisers, LLC
Beatrice
01.2023 - 01.2024
- Managed merchandising strategies to optimize product placement and visibility.
- Led training sessions for staff on new product lines and sales techniques.
- Coordinated inventory management to ensure stock levels met demand.
- Conducted market analysis to identify trends and adapt merchandising approaches.
- Developed relationships with retail partners to strengthen collaboration and support.
- Oversaw compliance with company policies and industry standards in operations.
- Evaluated team performance and provided constructive feedback for improvement.
- Supervised employees, ensuring optimal productivity.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Provided guidance on the implementation of new policies and procedures in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Boosted team morale and overall revenue by creating sales contests.
Caregiver
Mosaic Life Care
Beatrice
07.2018 - 02.2020
- Provided compassionate care to patients in residential settings.
- Assisted with daily living activities including bathing and meal preparation.
- Monitored patient health and reported changes to healthcare professionals.
- Maintained a clean and safe environment for patients and staff.
- Educated family members on patient care techniques and needs.
- Supported mobility and physical exercises for patient rehabilitation.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Accompanied clients to social events such as movies or plays.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Drove clients to doctors' appointments and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Office Manager& QAQC Assistant
8760 service group
Sedalia
04.2016 - 08.2017
- Entering daily paperwork for jobsite. Payroll for the entire jobsite. Employee daily log time sheets. Weld mapping. Inspection checks assistant.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized office supplies and maintained inventory for daily operations.
- Assisted in onboarding new employees by preparing necessary documentation.
- Supported budget management by tracking office expenditures and invoices.
- Responded to client inquiries promptly, enhancing customer service experience.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Assistant Manager
Shoe Sensation
Beatrice
08.2015 - 03.2016
- Assisted in developing training programs for new employees.
- Managed inventory levels and ordered supplies as needed.
- Facilitated team meetings to improve communication and collaboration.
- Implemented process improvements to enhance operational efficiency.
- Monitored performance metrics to ensure adherence to company standards.
- Provided support during audits and compliance checks with regulatory requirements.
- Mentored junior staff members on best practices and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Assistant Manager
Schwesers
Beatrice
01.2013 - 08.2015
- Assisted in developing training programs for new employees.
- Coordinated schedules and staff assignments for daily operations.
- Managed inventory levels and ordered supplies as needed.
- Provided support during audits and compliance checks with regulatory requirements.
- Mentored junior staff members on best practices and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Beatrice High School
Beatrice, NebraskaSome College (No Degree) - Buisness
Southeast Community College Beatrice
Beatrice, NebraskaSkills
- Visual merchandising
- Inventory management
- Market analysis
- Staff training
- Team leadership
- Effective communication
- Problem solving
- Time management
- Relationship building
- Data analysis
- Brainstorming ideas
- Sales expertise
- Team development
- Staff management
Timeline
Area Manager
Anderson Merchandisers, LLC
01.2023 - 01.2024
Caregiver
Mosaic Life Care
07.2018 - 02.2020
Office Manager& QAQC Assistant
8760 service group
04.2016 - 08.2017
Assistant Manager
Shoe Sensation
08.2015 - 03.2016
Assistant Manager
Schwesers
01.2013 - 08.2015
Beatrice High School
Some College (No Degree) - Buisness
Southeast Community College Beatrice