Ciera Lewis
Westbrook,ME
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Tru By Hilton
11.2022 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Shift Leader
Subway
10.2017 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
GED -
Portland Adult Ed
Portland, ME2023
Skills
- Proposal Writing
- Expense Reporting
- Oral and Writing Communication
- Front Office Management
- Guest Registration
- Telephone Reservations
- Customer Relations
- Staff Management
- CRM Software
- Microsoft Office
- Daily Shift Oversight
- Office Supplies and Inventory
Timeline
Front Office Manager
Tru By Hilton
11.2022 - Current
Shift Leader
Subway
10.2017 - 10.2020
GED -
Portland Adult Ed
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