Ciera Lewis
Portland,ME
Summary
Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of resolving guest issues promptly and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
AAM15
09.2025 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Front Office Manager
Tru By Hilton
11.2022 - 09.2025
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Coordinated communication between departments to resolve guest issues promptly and effectively.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Managed front desk operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored staff on customer service standards and hotel procedures.
- Oversaw reservation systems, ensuring accurate bookings and efficient check-in/check-out processes.
Crew Member
Subway
02.2022 - 09.2022
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Lab Technician
Eyemart Express LLC
10.2020 - 02.2021
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
- Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Reduced waste and saved resources by utilizing precise measurements and cutting techniques in the lens manufacturing process.
Shift Leader
Subway
10.2017 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
GED -
Westbrook Adult Ed
Westbrook, ME12.2023
Associate of Arts - Psychology
Southern Maine Community College
South Portland, ME06-2026
Skills
- Expense Reporting
- Front Office Management
- Guest Registration
- Telephone Reservations
- Customer Relations
- Staff Management
- CRM Software
- Microsoft Office
- Daily Shift Oversight
- Schedule Management
- Inventory Control
- Customer Service
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Word processing
Certification
Hilton Core Sales
Timeline
Front Desk Supervisor
AAM15
09.2025 - Current
Front Office Manager
Tru By Hilton
11.2022 - 09.2025
Crew Member
Subway
02.2022 - 09.2022
Lab Technician
Eyemart Express LLC
10.2020 - 02.2021
Shift Leader
Subway
10.2017 - 10.2020
GED -
Westbrook Adult Ed
Associate of Arts - Psychology
Southern Maine Community College