Summary
Overview
Work History
Education
Skills
Communication Skills
Mentor
References
Timeline
Generic

Ciera Mayweather

Florissant,MO

Summary

To obtain a position within the company where I can utilize my 8+ years of experience with customer service to be a divine asset and become successful. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

12
12
years of professional experience

Work History

Health Pro Specialist

Alight Solutions
02.2025 - Current
  • Regularly reviewing cases to ensure clients receive appropriate support and adjusting plans as needed.
  • Maintaining detailed records of client interactions and ensuring compliance with legal and policy guidelines.
  • Updating databases with call outcomes, customer preferences, and relevant information.
  • Enhanced customer satisfaction with timely and accurate issue resolution.

Customer Care Representative II

Reed Group
01.2022 - 02.2025
  • Outbound calls to assist employee with transitioning back to the workplace
  • Outbound calls to medical professionals to obtain medical records
  • Emails
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Navigated multiple computer systems and applications to find information.

Digital Banker

Commerce Bank
11.2016 - 03.2021
  • Inbound calls to assist with financial needs
  • Troubleshooting online issues
  • Help with online banking needs
  • Switchboard operator
  • Assist customer with prepaid card
  • Answer questions related to banking accounts
  • Assisted clients in navigating complex transactions using online platforms, reducing errors and increasing transaction speed.
  • Provided exceptional customer service through timely resolution of technical issues related to mobile and online banking applications.
  • Educated clients on services and digital channels.
  • Maintained up-to-date knowledge of regulatory requirements related to digital banking services, ensuring full compliance in all operations.
  • Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.

Sales Associate

The Children's Place
08.2013 - 11.2016
  • Assisted customers and provided exceptional customer service
  • Recovering and stocking
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

General Studies - General Studies

Hazelwood East High school
Hazelwood, MO

Some colleges courses -

Saint Louis Community College
Florissant, MO

Skills

  • Customer Service
  • Mentoring
  • Organizing
  • Communication
  • Problem-solving

Communication Skills

Implement new strategies to improved efficiency and understanding.

Mentor

Provide guidance, advice, feedback and support to the mentee. Will provide them with all their tools to be able to become better at their current position.

References

Upon Request

Timeline

Health Pro Specialist

Alight Solutions
02.2025 - Current

Customer Care Representative II

Reed Group
01.2022 - 02.2025

Digital Banker

Commerce Bank
11.2016 - 03.2021

Sales Associate

The Children's Place
08.2013 - 11.2016

General Studies - General Studies

Hazelwood East High school

Some colleges courses -

Saint Louis Community College
Ciera Mayweather