Ciera McCarthy
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
BDC Representative/Customer Service Cashier
Ourisman Chevrolet
05.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Recorded accurate and efficient records in customer database.
Customer relations / aftermarket
Waldorf Chevrolet Cadillac
01.2024 - Current
- Implement an incentive program to increase customer loyalty and drive aftermarket sales, by regularly tracking and analyzing customer purchasing patterns and preferences
- Develop and implement customer loyalty programs to increase repeat business and referrals for Waldorf Chevrolet Cadillac's aftermarket services
- Develop and maintain strong relationships with key aftermarket suppliers to negotiate favorable terms and ensure timely delivery of products, enhancing overall customer experience and satisfaction
- Utilize data analytics tools and market research to identify trends and customer preferences, providing valuable insights for improving aftermarket sales strategies at Waldorf Chevrolet Cadillac
- Identify emerging trends in the aftermarket industry and make strategic recommendations to Waldorf Chevrolet Cadillac on product offerings and customer service enhancements to stay ahead of competitors and meet evolving customer demands
- Collaborate with the marketing team to develop targeted promotional campaigns for aftermarket products and services, leveraging customer data and market analysis to optimize engagement and drive sales at Waldorf Chevrolet Cadillac
- Implement a comprehensive customer feedback system to gather insights on aftermarket services, analyze feedback data, and recommend improvements to enhance customer satisfaction and drive repeat business for Waldorf Chevrolet Cadillac.
Warranty Administrator/ Cashier/ Receptionist
Waldorf Chevrolet Cadillac
12.2022 - 01.2024
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
- Processed claim paperwork and followed up on missing information to complete processing
- Monitored factory recalls and announcements to stay on top of changes
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
- Gathered paperwork and contacted customers to book appointments
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
- Posted payments to accounts and maintained records
- Generated, posted and attached information to claim files
- Checked documentation for accuracy and validity on updated systems.
Bakers Assistant
Honeybun Cake Factory
06.2020 - 08.2021
- My job as a bakers assistant is to help prep and ice cakes for our restaurant deliveries
- I also make our homemade buttercream icing when needed
- My boss also sets up in the abandon toys r us parking lot with other food trucks and sells our cakes, so I also ice and pack those cakes to be sold as well
- We also have a storefront on Bryan's road so customer service is also another part of my responsibility
- Maintained clean, organized kitchen to maximize efficiency and food safety
- Stored, labeled and replenished supplies in compliance with food safety regulations
- Operated commercial kitchen equipment and tools
- Decorated baked goods and designed visually appealing displays of finished products
- Packaged and labeled baked goods with accurate descriptions and ingredients
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Cashier
Old Navy
01.2018 - 03.2020
- My job as a sales associate I worked on the sales floor, fitting room and on the cash register
- On the sales floor, I make sure the floors are clean and everything is folded properly and where everything needs to be
- In the fitting room, my job is to make sure the rooms are cleaned out so people can use them also make sure that the clothes in the fitting room are being ran or folded where they belong
- Also towards the end of working here, I also started doing early morning stocking and making sure that all the new inventory was placed where it was designed to go
- On the cash register, I make sure their experience with us is a good one but offer them our credit card to get our once benefits.
Cashier
Dick's Sporting Goods
08.2018 - 02.2019
- As a cashier, it was my job to make sure the customer's experience at our store was a good one
- If the customer came to me and told me they were looking for something we didn't have, I would make sure it was ordered for them.
Education
High school or equivalent -
St.charles high school
Waldorf, MD06.2018
Skills
- Policy and Procedure Adherence
- POS System Operations
- Sales Goal Attainment
- Teamwork and Collaboration
- Customer Service
- Flexible Hours
- Customer Needs Assessment
- Cash Handling
- Processing payments
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Verbal Communication
Timeline
BDC Representative/Customer Service Cashier
Ourisman Chevrolet
05.2024 - Current
Customer relations / aftermarket
Waldorf Chevrolet Cadillac
01.2024 - Current
Warranty Administrator/ Cashier/ Receptionist
Waldorf Chevrolet Cadillac
12.2022 - 01.2024
Bakers Assistant
Honeybun Cake Factory
06.2020 - 08.2021
Cashier
Dick's Sporting Goods
08.2018 - 02.2019
Cashier
Old Navy
01.2018 - 03.2020
High school or equivalent -
St.charles high school
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