CIERA MCCARTHY
Waldorf,MD
Summary
With over six years of diverse experience in customer service and support roles, including a significant tenure at Waldorf Chevrolet Cadillac and a creative stint at the Honeybun Cake Factory, I excel in customer needs assessments, policy adherence, and teamwork. Demonstrate a strong commitment to sales goal attainment and superior customer service, leveraging POS system operations, and flexible scheduling to meet and exceed business objectives. Known for meticulous attention to detail, I am adept at fostering collaborative relationships, ensuring policy compliance, and delivering results that contribute to overall team success and customer satisfaction. Highly organized in handling accounting needs and clerical support. Knowledgeable about requirements, regulations, taxation law, and accounting processes. Skilled in accounting software and quick to learn new processes.
Overview
7
7
years of professional experience
Work History
Tag and Title Clerk
Waldorf Honda
Waldorf, MD
11.2024 - Current
- Process vehicle documentation and manage title transfers while maintaining compliance with state regulations.
- Handle DMV paperwork with precision.
- Make sure all the paperwork is the correct form for the MVA.
- Process vehicle documentation and manage title transfers while ensuring state compliance, handling DMV paperwork with precision, and meeting 30-day processing deadlines.
- Oversee comprehensive AR accounts management for the parts department, conducting thorough audits of parts tickets, and generating detailed financial reports.
- Streamline out-of-state tag processing procedures while maintaining accuracy in MVA documentation, and regulatory compliance.
- Coordinate with multiple departments to ensure timely processing of vehicle documentation, maintaining clear communication channels, and resolving issues promptly.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
BDC/ Cashier
Ourisman Chevrolet
Marlow Heights
04.2024 - 11.2024
- As a BDC representative, it's my job to answer the phones and schedule appointments for the service department.
- Also, following up on new leads to get Chevrolet vehicle owners to bring their vehicles in for service by calling and emailing the customers, attaching special offers in the emails, and letting them know about the services we offer.
- As the cashier, it's my job to handle the money when a guest is coming to pick up their vehicle after their repairs are finished.
Customer Relations Specialist/ Aftermarket
Waldorf Chevrolet Cadillac
01.2024 - 04.2024
- My role was to make sure I went over all the bells and whistles, and what things our dealership offered to add on to your vehicle, whether it be as minor as window tint, all the way to installing a sunroof or remote start.
- It was also my job to take and schedule the vehicle for whatever appointment was requested.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Compiled weekly and monthly performance metrics related to customer relations activities.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
Cashier/ Receptionist / Warranty Administrator
Waldorf Chevrolet Cadillac
12.2022 - 01.2024
- As the cashier, it was my job to take all types of payment, from credit cards to checks, for parts purchases or repair orders for service.
- As well as answering any questions the customer had, to the best of my ability.
- As for the receptionist, it was her job to take phone calls and schedule service appointments, also using the customer's VIN to check and see if there are any open field actions that need to be taken care of.
- As the warranty administrator, I would handle all the repair orders with warranties.
- Meaning, if you came in for service and had warranty work done, I would receive all the information from the technician to make the claims for the dealership to get paid, and then make sure all the numbers added up to close the tickets.
- Every morning, I would run a report to make sure all the repair orders from the previous days were posted for accounting.
Sales Associate/ Cashier
Victoria Secret
10.2021 - 03.2023
- My job as a selling associate involves working on the sales floor, in the fitting room, and at the cash register.
- On the sales floor, I make sure that everything the customers come in for is found; if not, then I order it, and I ensure that clothing is folded properly and placed where everything needs to be.
- In the fitting room, my job is a bra fit expert, meaning I'm the person who does all the bra measurements and suggests the best bra for the customer's expectations.
- The second part of working in the fitting room and at the cash register is making sure all the 'go-backs' are returned to their designated place on the sales floor.
- On the cash register, I also make sure their experience with us is a good one, making sure I offer them our credit card to get our angle, reward, and benefits.
Baker's Assistant
The Honeybun Cake Factory
06.2020 - 08.2021
- At the honey bun cake factory, my job as a baker's assistant is to help prep and ice cakes for our restaurant deliveries.
- I also make our homemade buttercream icing when needed.
- My boss also sets up in the abandoned Toys R Us parking lot with other food trucks and sells our cakes, so I also ice and pack those cakes to be sold as well.
- We also have a storefront on Bryan's Road, so customer service is also another part of my responsibility.
- Maintained a clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Operated commercial kitchen equipment and tools.
- Decorated baked goods, and designed visually appealing displays of finished products.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Sales Associate/ Cashier
Old Navy
01.2019 - 03.2020
- My job as a sales associate involved working on the sales floor, in the fitting room, and at the cash register.
- On the sales floor, I make sure the floors are clean, and everything is folded properly and placed where it needs to be.
- In the fitting room, my job is to make sure the rooms are cleaned out so people can use them, and also to ensure that the clothes in the fitting room are being hung or folded where they belong.
- At the cash register, I make sure their experience with us is a good one, but I offer them our credit card to get our ONC benefits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Associate/cashier
Dicks Sporting Goods
08.2018 - 02.2019
- As a cashier at Dick's Sporting Goods, it was my job to make sure the customer's experience at our store was a good one.
- As a cashier, you are the last person whom the customer comes to before leaving, so I made sure my customer service was exactly what I would expect if it were the other way around.
- If the customer came to me and told me they were looking for something we didn't have, I would make sure it was ordered for them.
- I also did different floor sets when we received new inventory.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
St. Charles High School
Waldorf, MD06.2018
Skills
- Vehicle documentation
- Title transfers
- DMV paperwork
- Regulatory compliance
- Financial reporting
- Accounts management
- Appointment scheduling
- Customer service
- Cash handling
- Follow-up calls
- Team collaboration
- Goal oriented
- Professional demeanor
- Customer engagement
- Positive and professional
- Written and oral communication skills
- Microsoft Software Proficiency (Word, Excel, PowerPoint)
- Computer skills
- Organizational skills
- Flexible and adaptable
- Dependable and responsible
- Planning
- Data entry
- Time management
- Attention to detail
Awards And Acknowledgements
Currently at Ourisman Chevrolet before I got here our BDC department was having a hard time getting customers scheduled to come in and get their car serviced. With me having prior knowledge of excel I created a spreadsheet to log all the appointments we are making so my service director can track the progress of business. With this addition I've added our sales have gone up in the past few weeks.
Timeline
Tag and Title Clerk
Waldorf Honda
11.2024 - Current
BDC/ Cashier
Ourisman Chevrolet
04.2024 - 11.2024
Customer Relations Specialist/ Aftermarket
Waldorf Chevrolet Cadillac
01.2024 - 04.2024
Cashier/ Receptionist / Warranty Administrator
Waldorf Chevrolet Cadillac
12.2022 - 01.2024
Sales Associate/ Cashier
Victoria Secret
10.2021 - 03.2023
Baker's Assistant
The Honeybun Cake Factory
06.2020 - 08.2021
Sales Associate/ Cashier
Old Navy
01.2019 - 03.2020
Sales Associate/cashier
Dicks Sporting Goods
08.2018 - 02.2019
High School Diploma -
St. Charles High School
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