Ciera McCosh
MONROE,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Nanny
Emore Saddlery
08.2023 - Current
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
Wait Staff Member
Little Mamas Italian Eatery
08.2022 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
Podcast Coordinator
Wilson Wealth Management Group
11.2019 - 03.2022
- Conducted interviews with guests and served as a host and producer on The Wilson Wealth Show.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
- Conducted meetings to discuss production progress and attain production objectives.
- Compiled scripts, program notes and other material related to productions.
- Identified and approved equipment and elements required for productions.
- Researched production topics using internet, video archives and other informational sources.
- Studied scripts and made revisions and changes for improvement to produce highly successful programs.
Client Services Manager
Wilson Wealth Management Group
10.2019 - 03.2022
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Facilitated learning opportunities to advance team's customer service and technical skills.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Charlotte, NC12.2022
Skills
- Skilled in working with special needs children
- Cleaning and sanitation
- Nutrition knowledge
- Business Analysis and Reporting
- Business Administration
- Customer Retention
- POS System Operation
- Schedule Management
- Technical Supervision
- Professional telephone demeanor
- Strategic sales knowledge
- Computer Skills
Timeline
Nanny
Emore Saddlery
08.2023 - Current
Wait Staff Member
Little Mamas Italian Eatery
08.2022 - 05.2023
Podcast Coordinator
Wilson Wealth Management Group
11.2019 - 03.2022
Client Services Manager
Wilson Wealth Management Group
10.2019 - 03.2022
Bachelor of Science - Health Systems Management
University of North Carolina At Charlotte
Similar Profiles
Olivia HillOlivia Hill
Key Supervisor at Dover SaddleryKey Supervisor at Dover Saddlery
Nancy BardyNancy Bardy
Saddle Fitter and Sales at Custom SaddlerySaddle Fitter and Sales at Custom Saddlery
CLAIRE DECKERCLAIRE DECKER
Shipping & Receiving Clerk / Cashier at Big Bend SaddleryShipping & Receiving Clerk / Cashier at Big Bend Saddlery
Wilburn Reid Watson IIIWilburn Reid Watson III
Senior Estimator at Carter Lumber CompanySenior Estimator at Carter Lumber Company
Regan RichardsonRegan Richardson
Waitress Trainee at WaysideWaitress Trainee at Wayside