Ciera M. Collins
Greeleyville,SC
Summary
I worked for many different organizations being a team leader as well as a team player. I have worked in a fast and steady pace environments, getting different projects completed. My experience goes beyond measures but I’m also a fast learner if needed in any environment I’m put in. Warehouse associate achieved picking- packing speeds and efficiency in the top 95%. Self-motivated and cheerful customer service professional with 5+ years of experience. Helping customers and workers navigate material and resolving product and service issues.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
UPL Logistics
04.2023 - Current
- Organized and monitored the shipment of products in accordance with customer requirements.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
Lead Machine Operator
BMW
05.2022 - 11.2022
- Trained new hires on operating machines
- Trained new hires on safety protocols
- Forklift operator
Warehouse Associate
Walmart Distribution Center/Warehouse
08.2019 - 05.2022
- Labeled digital files and documents details using predetermined name conventions
- Archived documents to locate quickly by strictly following storage methods
- Verified quality and descriptions of materials received by checking merchandise against the packing list
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data
- Recorded information, shortages and discrepancies to keep records current and accurate
Customer Service Manager
Walmart Neighborhood Market
09.2015 - 07.2019
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Education
High School Diploma - general studies
C.E. Murray High School
05.2014
Skills
- Distribution and warehousing
- Production planning
- Assembly
- Strong leadership & communication skills
- Safety teacher experience
- Managing (Expert)
- Scanning (Expert)
- Typing and handling merchandise
- Handling large amounts of money
- Verifying merchandise (Expert)
Skillsexperience
- Distribution and warehousing
- Production planning
- Assembly
- Strong leadership & communication skills
- Safety teacher experience
- Managing (Expert)
- Scanning (Expert)
- Typing and handling merchandise
- Handling large amounts of money
- Verifying merchandise (Expert)
References
- Hallie Mcfadden, Walmart store supervisor, (646)249-7104
- Shaniece Harrison, BMW supervisor, (470)546-3043
- Richard Harmon, Mentor, (843)364-6595
Timeline
Logistics Coordinator
UPL Logistics
04.2023 - Current
Lead Machine Operator
BMW
05.2022 - 11.2022
Warehouse Associate
Walmart Distribution Center/Warehouse
08.2019 - 05.2022
Customer Service Manager
Walmart Neighborhood Market
09.2015 - 07.2019
High School Diploma - general studies
C.E. Murray High School
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