Ciera Newby
Richmond,VA
Summary
Energetic team leader with a solid record of accomplishment in customer service settings. Ability to consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Focused on delivering decisive, forward-thinking and positive leadership. Top-notch relationship-builder, articulate communicator and decisive manager with over ten years of experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Teriyaki Madness
02.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Coordinated with catering staff to deliver food services for special events and functions.
Administrative Coordinator
Marshalls Retail Store
04.2022 - Current
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Collaborated in timely processing of billing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Developed and implemented organizational systems to streamline daily operations.
- Hired, managed, developed and trained staff, established and monitored goals for staff.
- Coordinated training and personal development classes for staff members.
Shift Supervisor
Starbucks
03.2019 - 11.2022
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Created training programs to strengthen employee knowledge and promote new managers from within.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
Starbucks ASM
Target
11.2013 - 01.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.2013
Skills
- Cash Handling Expertise
- Safety Understanding
- Store Management
- Business planning
- Staff Scheduling
- Strategic Planning
- Conflict resolution techniques
- Staff Management
- Negotiation
- Operations management
- Outstanding multitasking abilities
- Quality assurance
- Pre-Employment Screening
- Training and mentoring
- Organization and Time management
Accomplishments
MUG Award
Partner of the Month
Partner of the Quarter
Certification
Barista Trainer
Operations Specialist
Assistant Store Management Certification
Coffee Masters
ServSafe Certification
Timeline
Shift Manager
Teriyaki Madness
02.2024 - Current
Administrative Coordinator
Marshalls Retail Store
04.2022 - Current
Shift Supervisor
Starbucks
03.2019 - 11.2022
Starbucks ASM
Target
11.2013 - 01.2019
Barista Trainer
Operations Specialist
Assistant Store Management Certification
Coffee Masters
ServSafe Certification
High School Diploma -
Lloyd C. Bird High School
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